Note: The job is a remote job and is open to candidates in USA. Siemens Healthineers is a leader in the medical technology industry, dedicated to improving healthcare outcomes. They are seeking a Customer Service Engineer I to maintain and repair imaging equipment at customer sites, ensuring optimal performance and customer satisfaction.
Responsibilities
- You will be servicing Imaging Equipment in the Dallas, TX area. Customer Service Engineer Level based on prior experience
- You are in a field-based, customer-facing role that primarily installs, services, maintains and modifies Siemens’ imaging equipment at customer sites
- You will be responsible for delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction
- You will manage financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management
- You will manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc
- Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately
Skills
- Minimum high school diploma, Technical Degree or equivalent experience
- 1-2+ Years of field service experience is desired
- Must be proficient in the use of tools and service test equipment, with the ability to work both individually and in an established team setting
- You have strong customer service and communication skills
- Ability to travel and provide service in assigned geography; willingness to participate in an on-call rotation after training and certification
- Valid driver's license, ability to drive independently day and night, and good driving record required
- Physical Requirements: Lifting 50lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach, fine grasping manipulation, good vision, and ability to work alone
- You have knowledge and experience performing service, preventative maintenance and modifications on Medical Imaging Equipment at customer sites with minimal supervision
- You have the ability and experience to establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately
- You have experience in testing, repairing and maintaining capital medical equipment
- You are proficient in the use of tools and service test equipment
Benefits
- Mentorship and guidance via weekly SkillBridge Intern Zoom Meetings.
- PM Fundamentals course, Resume writing, LinkedIn optimization, and interview skills course.
- Other free resources, including an electronic copy of 'How to Speak Civilian Fluently'.
- You will manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc.
- Service Operations & Ticket Management, Basic Networking & IT Fundamentals, Diagnostic Imaging Equipment Fundamentals, Safety, Compliance & Regulatory Training, Customer Interaction & Professional Skills, Shadowing & Hands‑On Field Experience.
- At Siemens Healthineers, we offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally.
Company Overview