Note: The job is a remote job and is open to candidates in USA. NDC, Inc. is seeking a Distributor Account Manager to manage and grow strategic distributor relationships within its sales tracing and rebate processing program. The role oversees distributor onboarding, data management, chargeback and rebate reconciliation, partner communication, and continuous process improvement.
Responsibilities
- Serve as the primary liaison for assigned distributor partners (national, regional, and specialty distributors), building strong, trust-based relationships
- Provide ongoing program support, performance updates, and proactive communication
- Lead end-to-end onboarding of new distributors into the sales tracing and rebate processing program
- Coordinate cross-functionally with internal teams (IT, data, contracts, EDI) and external manufacturer partners to ensure a smooth implementation
- Establish clear timelines, data submission expectations, file/EDI specifications, and deliverables to ensure a successful program launch
- Ensure accurate and complete tracings data submissions from distributors, including chargeback detail, customer/membership eligibility, contract pricing, and units of measure
- Maintain and update distributor data feeds on an ongoing basis to reflect program and contract changes
- Partner with internal teams to validate data accuracy and resolve discrepancies, including eligibility/membership gaps, contract-rate disagreements, and UOM/conversion issues
- Oversee and ensure timely, accurate processing and validation of distributor chargebacks and rebates
- Reconcile tracings against contracted pricing and resolve discrepancies as needed
- Collaborate with finance and operations teams to ensure alignment with contractual agreements
- Identify opportunities to streamline data submission and reconciliation processes, improve data accuracy, and enhance the overall distributor experience
- Monitor program performance and escalate risks or issues proactively
- Contribute to the development of SOPs, reporting enhancements, and best practices
Skills
- Bachelor's degree in Business, Finance, Healthcare Administration, or related field (or equivalent experience)
- 3–5+ years of experience in account management, distributor/channel management, rebates, contracts, or related operational roles
- Exceptional communication and relationship management skills
- Strong analytical skill set and experience with data analysis in Excel
- Highly detail-oriented with strong analytical and problem-solving abilities
- Experience working cross-functionally in a fast-paced, deadline-driven environment
- Strong understanding of distributor sales tracing, chargeback processing, contract administration, or GPO/distributor relationships preferred
Benefits
- Fully remote work arrangement
Company Overview