This is a Fully Remote Job
About Our Client:
The organization operates in healthcare technology, transforming fragmented clinical and member data into actionable intelligence to improve accuracy, performance, and outcomes for health plans and health systems. It addresses critical healthcare challenges for complex populations by enhancing access and quality of care through data-driven solutions. The organization has a national presence with 1100 employees and has received recognition for growth and service quality.
About the Opportunity:
The REMOTE DISABILITY SPECIALIST (ADVOCATE) role focuses on advocating for Medicaid members by guiding them through the Social Security disability process. This position serves as a primary contact, managing relationships and communications to help members access disability benefits, ensuring applications are complete and accurate, and navigating regulatory standards. The role is critical in delivering financial relief and support, requiring persistence and effective case management to maximize member outcomes.
Responsibilities:
Serve as main contact for health plan members, providing guidance and answering questions
Coordinate with medical providers, Social Security offices, and government agencies to manage application progress
Collect, verify, and submit necessary documentation for disability applications
Manage cases proactively, building trust with members and overcoming engagement barriers
Adhere to HIPAA and information security policies
Use multiple software systems to track member progress and documentation
Requirements:
Minimum 2 years customer service experience; social services, case management, or disability claims experience preferred
Fluent in English and Spanish (speaking, reading, writing)
Strong interpersonal and communication skills with ability to de-escalate situations
Detail-oriented and goal-driven with willingness to learn
Proficient in Microsoft Suite and able to manage multiple platforms
Able to multitask and manage time effectively in a fast-paced environment
Pay Range and Compensation Package:
The pay range and compensation package for this role will be determined based on the candidate's experience, skills, and other relevant factors.
Benefits & Perks:
Comprehensive medical, dental, vision, and prescription coverage
Company-paid basic life and AD&D insurance
401(k) plan with company match
Tuition reimbursement opportunities
Paid time off for vacation, illness, and volunteer activities
Six paid company holidays and one floating holiday
Company-paid training and computer equipment
Performance-based bonus program
Employee referral bonus program
Equal Opportunity Statement:
Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.