Note: The job is a remote job and is open to candidates in USA. Rafay is a technology company focused on Kubernetes and GPU PaaS platforms for cloud and AI/ML services and enterprises. The Director of Technical Program Management will lead strategic customer implementations, oversee complex enterprise deployments, and drive onboarding, migration, modernization, and platform adoption initiatives. The role also provides technical leadership, manages cross-functional execution and escalations, and mentors technical delivery teams.
Responsibilities
- Lead and oversee strategic customer implementations for Rafay’s Kubernetes and GPU PaaS platform offerings
- Serve as the primary technical program leader for large-scale onboarding, migration, modernization, and platform adoption initiatives
- Drive program execution across multiple concurrent enterprise engagements while maintaining hands-on involvement in technical planning and delivery
- Partner directly with customer engineering, platform, infrastructure, DevOps, and executive stakeholders to define scope, align priorities, and ensure successful outcomes
- Lead customer discovery workshops, architecture reviews, technical planning sessions, and implementation governance
- Collaborate closely with Product, Engineering, Customer Success, Pre-Sales, and Partner teams to align delivery priorities and remove execution blockers
- Provide technical leadership and guidance around Kubernetes, GPU infrastructure, cloud-native architectures, AI/ML platform deployments, hybrid cloud, and multi-cloud implementations
- Establish scalable delivery processes, implementation methodologies, operational best practices, and program governance frameworks
- Own program risk management, escalation handling, dependency tracking, and executive-level communication throughout the delivery lifecycle
- Drive accountability across internal and external teams to ensure projects are delivered on time, within scope, and aligned with customer expectations
- Act as a senior escalation point for complex customer issues, deployment challenges, and critical implementation risks
- Mentor and guide TPMs, solutions architects, and technical delivery resources while helping scale Rafay’s customer delivery organization
- Maintain hands-on familiarity with supporting technologies and frameworks including Observability, DevSecOps, CI/CD, GitOps, FinOps, GPU orchestration, and cloud infrastructure tooling
- Contribute to strategic initiatives that improve customer onboarding, operational efficiency, deployment automation, and overall customer experience
Skills
- • Proven leadership managing complex enterprise technical programs and customer-facing implementations in cloud, Kubernetes, AI/ML, or infrastructure environments
- • Deep technical expertise in Kubernetes, GPU workloads, cloud platforms, containers, and modern infrastructure architectures
- • Strong executive communication and stakeholder management skills with the ability to influence customer leadership, engineering teams, and cross-functional partners
- • Bachelor's degree in Computer Science, Engineering, Information Technology, or related field
- • 10+ years of experience in technical program management, technical project management, cloud infrastructure, or enterprise software delivery
- • 5+ years leading complex enterprise customer deployments involving Kubernetes, cloud-native technologies, infrastructure modernization, or AI/ML platforms
- • Strong hands-on technical expertise with Kubernetes, containers, cloud platforms (AWS, Azure, GCP), networking, infrastructure, and distributed systems
- • Experience leading cross-functional technical teams in fast-paced startup or high-growth technology environments
- • Strong understanding of enterprise architecture, cloud operations, infrastructure scalability, and modernization initiatives
- • Proven ability to communicate effectively with executives, architects, engineers, and customer stakeholders
- • Experience managing multiple concurrent programs with complex dependencies and executive visibility
- • Preferred certifications include PMP, AWS Solutions Architect, CKA/CKAD, or equivalent cloud/Kubernetes certifications
Benefits
- Robust benefits
- Attractive stock options
- A collaborative environment that rewards creative thinking
- Opportunities to advance professional careers in advanced technology development
- A fun and dynamic work environment
Company Overview
Company H1B Sponsorship