Note: The job is a remote job and is open to candidates in USA. OpenLoop is hiring a Director, Supply Chain Operations to lead the execution engine of its pharmacy operations and supply chain function. The role owns Systems & Formulary and Network & Fulfillment Operations, scaling processes, partner operations, and technology so prescriptions are configured and delivered reliably.
Responsibilities
- Own Systems & Formulary. The configuration that determines how every medication order flows — products, dose, titration, cadence, state, and pharmacy partner — including SKU/formulary builds, state-by-state routing, and integration health across the ordering platform and partner systems. Treat configuration accuracy as patient-facing and build validation into how changes ship
- Own Network & Fulfillment Operations. The partner-pharmacy network (relationships, capacity, pricing, sourcing and onboarding, and 50-state coverage) and end-to-end order fulfillment (exception resolution, carrier and cold-chain issues, and returns)
- Own service levels and routing outcomes. Drive turnaround SLAs across the fulfillment network, balancing service, quality, and cost, and redesign exception handling so volume stops producing manual backlog
- Partner deeply with Product and Engineering — daily. Translate operational problems into requirements and drive scalable tooling (order triage and status visibility, network management, formulary configuration) rather than escalating for it. This is core to the role, not occasional collaboration
- Harden and rebuild pharmacy operational processes. Take the order-flow and partner-side processes built to survive growth and rebuild them to scale — including workflows that span Patient Support and credentialing — without interrupting a business whose volume keeps climbing
- Close the documentation gap. Build the reference infrastructure the organization currently gets from Slack — SKU composition, temperature and handling requirements, process documentation — so partner teams self-serve and only exceptions escalate
- Own operational readiness for new products and formulations. Partner with clinical counterparts on what comes to market, then drive testing, state coverage, SKU build-out, and launch — including for service launches and regulatory changes
- Partner with Quality & Compliance on audit and inspection readiness so configuration, routing, and fulfillment processes hold up under cGMP and state-board scrutiny
- Lead and develop a multidisciplinary team across Systems & Formulary (a Lead plus analyst) and Network & Fulfillment Operations (a Network Partnerships Manager and a Fulfillment Order Issue Manager), with a senior IC for new product rollout to be added. Hire, manage performance directly, define clear ownership across lanes, and reduce key-person risk on the most critical, least-redundant work
- Champion automation and technology that streamline workflows and improve data capture across the function
- Other duties as assigned
Skills
- Bachelor's degree or equivalent experience
- 8+ years in operations, fulfillment, systems, or pharmacy operations, including 4+ years leading teams — managing managers or leads, not only individual contributors
- Proven people leadership across disciplines: has led both analytical/systems and operational or vendor-facing teams, hired and built out a team, and managed performance directly
- Demonstrated success scaling a high-volume operations or fulfillment function through a period of rapid growth
- Demonstrated partnership with Product or Engineering on operational tooling — able to specify requirements, sit in prioritization, make scope tradeoffs, and validate what ships, not just submit tickets
- Track record standing up process, documentation, and repeatable systems where little existed — with the judgment to know what to fix first
- Experience owning a configuration, routing, or order-flow layer where errors carried real customer or patient consequence
- Comfortable operating across systems you don't control (order-routing / API / integration environments)
- Vendor and network management experience — holding partners to service levels without damaging long-standing relationships
- Excellent cross-functional leadership and communication; effective across technical, operational, clinical, and finance audiences
- Comfortable in a fast-moving, flat-structure environment with a high volume of concurrent priorities
- 503A compounding pharmacy experience, or pharmacy / healthcare / regulated-industry background (503B, PBM, mail-order Rx, cGMP)
- Familiarity with pharmacy management systems and order-routing or API integration environments
- Cold-chain or temperature-controlled fulfillment experience
- Continuous-improvement or Lean background (Six Sigma or similar); experience preparing regulated operations for audit or inspection readiness
Benefits
- For salaried positions: Medical, Dental, and Vision plans
- For salaried positions: Flexible Spending/Health Savings Accounts
- For salaried positions: Flexible PTO
- For salaried positions: 401(k) + Company Match
- For salaried positions: Life Insurance
- For salaried positions: Pet insurance
Company Overview