Note: The job is a remote job and is open to candidates in USA. Pathward is a financial empowerment company focused on expanding financial access and economic mobility through responsible financial products. The Director, Quality Control will establish and lead an independent BSA/AML and Sanctions Quality Control function, overseeing strategy, sampling, error taxonomy, calibration, reporting, governance, and regulatory support. The role also leads the QC team and manages its budget, resources, technology, and cross-functional relationships.
Responsibilities
- Own the QC strategy and operating model across all five review populations (alerts, cases, complex investigations, merchant acquiring, and sanctions), ensuring structural independence from production disposition authority
- Design and govern the sampling methodology — risk-based and stratified by analyst and queue, with new-hire oversampling and defined statistical confidence levels — and approve periodic recalibration of sample plans
- Define and maintain the error taxonomy (critical, significant, administrative) aligned to the OCC five-element documentation baseline, with escalation, root-cause, and re-work rules
- Lead and develop the QC team — including a Manager/Lead and QC Analysts — setting goals, managing performance, and building bench strength and succession
- Own the calibration program, running monthly calibration between QC, Leads, and Managers with documented outcomes and closure of disputed dispositions
- Report QC results and thematic trends into BSA/AML governance and risk committees; provide effective-challenge follow-up and track remediation to completion
- Finalize and operate to the Financial Crimes Compliance Independent Testing and Quality Assurance Program Document, and maintain the QC program document set within Doc Control
- Coordinate read-only system access (Actimize, FCRM, Bridger) and maintain the QC results repository; ensure QC holds no production disposition rights
- Interface with Independent Testing/QA, Second Line, and Internal Audit as a peer — supporting, but never replacing, their functions — and support regulatory examinations and audits with QC artifacts and findings
- Own budget, resource, and technology planningfor the QC function, including business cases for staffing, tooling, and automation of sampling and reporting
Skills
- Bachelor's degree required
- CAMS required
- 10+ years of BSA/AML experience, including quality assurance/quality control or independent testing
- 5+ years of people leadership, including leading leaders and building or scaling a function
- Demonstrated experience designing sampling methodologies and error taxonomies in a regulated environment
- Depth across alert, case, complex-investigation, and sanctions-screening workflows, including SAR quality and the five-element documentation baseline
- Experience presenting results and effective challenge to senior governance forums, and supporting regulatory examinations and audits
- Strategic QC/QA design discipline, including statistically valid sampling, calibration, and root-cause analysis
- Independence and objectivity; ability to challenge the production line constructively and defend methodology to examiners
- Deep knowledge of the five-element documentation baseline and examiner expectations
- Executive-level reporting of findings and thematic trends to governance forums
- People leadership: talent development, performance management, and building an independent, high-integrity culture
- Collaborative with second and third lines while preserving first-line QC scope
- Advanced degree preferred
- CFE, CFCS, or CRCM strongly preferred
Benefits
- This role is also eligible for an annual performance-based incentive opportunity.
- Health insurance
- 401(k) retirement benefits
- Life insurance
- Disability benefits
- Paid time off
- Hybrid, remote-office work arrangement
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