Note: The job is a remote job and is open to candidates in USA. Equal Opportunity Ventures is seeking a Director of Product Development Operations to lead the operational engine behind their Product, Engineering, and Design organizations. The role involves building and scaling teams, defining operational frameworks, and ensuring high-quality, user-centric solutions are delivered efficiently.
Responsibilities
- Build, lead, and develop a high-performing Product Development Operations team, including hiring, coaching, performance management, and career growth
- Directly manage the UX Design team, including hiring, coaching, performance management, and career development, ensuring designers are well supported and grow in their craft
- Set team priorities and allocate resources so the team operates as a force multiplier across Product and Engineering
- Serve as a mentor and escalation point for operational challenges across product lines, and as a thought partner to Product and Engineering leadership
- Define and own the operational framework for the Product and Engineering organizations, including processes for planning, prioritization, and execution
- Develop KPIs and define leadership-level reporting to track performance, velocity, predictability, and impact across teams
- Facilitate cross-functional collaboration and alignment across Product, Design, Engineering, Data, Marketing, and customer-facing teams
- Own release management strategy end-to-end across all products, ensuring consistent, high-quality, and predictable delivery
- Oversee release planning and execution, managing cross-team dependencies, risks, and timelines
- Manage release calendars, release notes, stakeholder communications, and post-release retrospectives
- Develop subject matter expertise and support administration of enterprise tools such as Jira, Airfocus, Pendo, and related systems, ensuring streamlined workflows, accurate reporting, and consistent usage across Product and Engineering
- Define and govern ticket hygiene standards, workflow configurations, and automations that support agile practices at scale
- Monitor enterprise-wide compliance across the ticket ecosystem and analyze KPIs to measure adherence, data quality, and process effectiveness
- Oversee Pendo administration and tagging strategy, ensuring product usage data is reliable for downstream reporting, adoption analysis, and user behavior insights
- Partner with Data and Product Development leadership to design product analytics tools and frameworks that support reporting on business objectives across product lines
- Drive organization-wide adoption of analytics tools and frameworks to improve data-informed decision-making
- Own design operations for the UX Design team, including workflow, critique cadence, design system governance, and tooling
- Set the bar for design quality and craft, and ensure design work is appropriately scoped, resourced, and integrated into product and engineering roadmaps
- Support Design and UX Research functions by operationalizing research roadmaps, tooling, recruiting, and repository management
- Ensure research insights and design outputs are easily accessible and actionable across product teams
- Lead Product Development's quarterly and annual planning cycles and OKR alignment process
- Facilitate backlog hygiene, sprint planning cadence, and roadmap transparency across the organization
- Continuously evaluate, evolve, and scale product and engineering operations best practices as the organization grows
- Assess and lead the deployment of new tools across the product organization (e.g., portfolio, roadmapping, or reporting & dashboarding tools)
Skills
- 8+ years of experience in product operations, engineering operations, program management, or a similar role, including experience in a technology organization
- 2+ years of experience directly managing and developing a team
- Proven leadership managing cross-functional teams and driving operational improvements at scale
- Deep understanding of the product development lifecycle, agile methodologies, and release management
- Experience owning and administering Jira, Confluence, Airfocus, and similar tools across a product and engineering organization
- Experience administering Pendo or a similar product experience/analytics platform
- Strong grasp of user research and product analytics best practices
- Experience conceiving, developing, deploying, and owning new processes across a product and engineering org, with strong change management skills
- Excellent communication, facilitation, and stakeholder management skills; able to lead through both direct authority and influence
- Data-driven mindset with the ability to develop and act on meaningful insights
- Prior experience in SaaS, consumer tech, or enterprise software preferred
Benefits
- Insurance to team members and eligible partners and dependents, including unlimited virtual mental health and acute medical visits.
- Mental health benefits, such as the Employee Assistance Program (EAP) and wellness platform subscription, are available to all team members.
- Take what you need, including volunteer days and mental health days. We also offer 14 paid, company-wide holidays.
- Adoptive parents are included.
- Join our ERGs to connect and engage with colleagues, like Military Veterans
- We offer tax-advantaged health savings accounts (HSAs), flexible spending accounts (FSAs), and commuter benefits.
- Enjoy matching, immediate vesting and financial wellness resources
- Life and AD&D - a company paid benefit, with the option to purchase additional coverage for yourself and your dependents
- Disability Coverage
- Accident Insurance
- Pet Insurance
- As part of this work at home job, we will provide you with all the necessary equipment to perform your duties, including a computer, mouse, keyboard as well as other items on our approved list of WFH supplies.
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