Note: The job is a remote job and is open to candidates in USA. Modam Health is seeking a hands-on operational leader to manage partner clinic operations and develop scalable systems for its growing network. The role oversees day-to-day clinic performance, leads implementation and launch readiness, coordinates cross-functional workstreams, and builds repeatable playbooks and operational infrastructure.
Responsibilities
- Serve as Modam’s operational lead in new partner markets, working directly with local management teams to drive clinic performance
- Own day-to-day operations — staffing, workflows, patient experience, productivity — and resolve issues in real time, before they reach the health system or the patient
- Own market-level performance metrics and hold local teams to Modam’s standards as a trusted partner, not a corporate overseer
- Lead implementation workstreams for new clinic openings and partner deployments, managing timelines, milestones, and issue resolution across all operational functions
- Coordinate provider onboarding and pre-launch workforce readiness with health system teams
- Own go-live coordination, escalate launch risks to the right partner stakeholders, and partner with the VP, Partner Operations on the handoff into sustained operations
- Drive integrated execution and accountability across Development, Partner, and Corporate Operations — plus clinical, recruiting, training, and technology — throughout the launch lifecycle
- Support new client diligence and implementation planning
- Build and maintain implementation playbooks, SOPs, and operating standards drawn from direct in-market experience
- Standardize and continuously improve launch processes so each new clinic and market runs better than the last, reducing market-to-market variability as the network scales
Skills
- 6–10+ years of experience in ambulatory, urgent care, or multi-site healthcare operations — including direct management of clinic-level operations
- Hands-on experience leading or significantly contributing to healthcare implementation, clinic launches, or operational integration
- Demonstrated ability to manage in-market operations while simultaneously building systems and infrastructure for scale
- Familiarity with provider credentialing and enrollment processes — including how to manage timelines and escalate risk when execution sits with a partner organization
- Strong project management skills with experience managing multiple concurrent workstreams
- Proven ability to build repeatable systems and documentation in fast-moving environments
- Urgent care, ambulatory, or outpatient healthcare operations
- Healthcare implementation and integration
- Provider onboarding, credentialing, and enrollment
- Multi-site healthcare operations
- New clinic launches and operational readiness
- Startup, growth-stage, or MSO experience a strong plus
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