Note: The job is a remote job and is open to candidates in USA. Internova Travel Group is one of the largest travel services companies in the world with a collection of leading brands delivering high-touch, personal travel expertise to leisure and corporate clients. The Director, Operations - Partner Programs is responsible for the strategic leadership, operational execution, and performance management of the organization's global proprietary programs.
Responsibilities
- Develop and implement operational strategies that improve efficiency, scalability, supplier engagement, and program performance
- Analyze advisor, traveler, and business unit needs to optimize hotel participation, supplier selection, and market coverage
- Support premium revenue growth through strategic partner engagement and program innovation
- Direct and oversee all operational aspects of annual hotel program logistics and partner participation
- Lead the annual hotel Request for Proposal (RFP) process, including:
- Platform administration (CVENT/ Lanyon and proprietary systems)
- Supplier communications
- Participation strategy
- Timelines and project management
- Contract execution
- Rate loading and auditing
- Quality assurance
- Reporting and analytics
- Ensure operational excellence across sourcing, contracting, onboarding, pricing, distribution, and compliance activities
- Oversee account aging reports, supplier participation reviews, promotional opportunities, and performance monitoring
- Manage hotel data administration and program accuracy beyond annual RFP requirements
- Ongoing auditing and quality assurance of Internova Programs
- Oversee verification of negotiated rates, amenities, and contracted program requirements across distribution channels and GDS platforms
- Manage corrective action plans when discrepancies or compliance issues are identified
- Leverage AI-powered auditing tools and emerging technologies to improve audit efficiency and program integrity
- Ensure accuracy, consistency, and integrity of program data and content
- Serve as the primary liaison between the Partner Relations team and Technology teams for annual program launches, platform enhancements, system updates, and ongoing maintenance
- Support management of hotel distribution technologies, GDS platforms, CRS systems, booking tools, and RFP platforms
- Collaborate on technology-driven solutions that improve operational efficiency, supplier engagement, and advisor experience
- Data management for Internova programs (partner, program, operational, and market data) to support strategic decision-making
- Manage dashboards, reports, and performance metrics to measure program effectiveness and identify improvement opportunities
- Monitor supplier production, participation trends, market demand, traveler preferences, and overall program performance
- Lead, mentor, and develop the Program Operations team, including Support Desk, RFP Administration, Rate Audit, Promotions, and related operational functions
- Foster a culture of accountability, collaboration, innovation, customer service, and continuous improvement
- Establish performance expectations, conduct evaluations, and support employee development and succession planning
- Serve as the escalation point for complex supplier, advisor, agency, and operational issues
- Ensure team alignment with organizational goals, service standards, and business objectives
- Serve as a subject matter expert on hotel programs, partner relations, rate auditing, hotel content, and hospitality distribution to internal stakeholders
- Lead or participate in strategic initiatives and cross-functional projects as assigned
- Support Internova program initiatives and operational requirements
Skills
- Bachelor's degree in Hospitality Management, Business Administration, Travel Management, or a related field. Equivalent experience may be considered
- 10+ years of progressive leadership experience within the travel, hospitality, or hotel industry
- Significant experience in hotel program management/ supplier relations/ hotel sourcing/ and contract negotiations
- Advanced knowledge of Hotel RFP processes, CVENT/Lanyon platforms, hotel distribution systems, CRS technologies, booking tools, and GDS environments
- Strong understanding of the luxury hospitality industry
- Strong understanding of hotel pricing, commission structures, rate auditing, supplier performance management, and distribution strategies
- Proven experience leading high-performing teams, including remote and cross-functional teams
- Exceptional relationship management, negotiation, communication, and stakeholder engagement skills
- Strong analytical and financial understanding, operational planning, and project management capabilities
- Advanced proficiency with Microsoft Office Suite, Salesforce, reporting tools, and hospitality technology platforms
Benefits
- Choice of two medical plans
- Choice of two dental plans
- Vision insurance
- Flexible spending accounts (FSAs)
- Company-paid life insurance and AD&D
- Optional additional life insurance and AD&D
- Disability insurance
- Paid parental leave
- Paid time off
- 401k Plan with company match
- Discounted employee travel options
- Access to LinkedIn Learning webinars and courses
- Discounted pet insurance
- Discounted auto, home, & renters insurance
Company Overview
Company H1B Sponsorship