Note: The job is a remote job and is open to candidates in USA. Health Plans, Inc. (HPI) is a third-party administrator providing health and benefit solutions to employers, with more than 44 years of industry experience. The Director, Operational Reporting & Performance Analytics will lead the centralization of operational reporting within Enterprise Analytics, oversee enterprise KPI and executive reporting, and establish a quality management program to drive performance improvement across the organization.
Responsibilities
- Develop and execute a multi-year strategy to centralize operational reporting within Enterprise Analytics
- Partner with operational leaders to transition reporting responsibilities while preserving business knowledge and service levels
- Establish governance, standards, ownership, documentation, and prioritization for all operational reporting
- Standardize enterprise KPI definitions, reporting cadence, and scorecards across departments
- Oversee development and delivery of daily, weekly, monthly, and ad hoc operational reporting
- Ensure reporting is timely, accurate, automated, scalable, and aligned with business priorities
- Lead creation of executive dashboards using Power BI and enterprise reporting platforms
- Implement reporting intake, prioritization, and service management processes
- Lead monthly operational business reviews with executive leadership
- Develop executive scorecards covering departmental KPIs, operational performance, client Performance Guarantees, service levels, financial and operational trends
- Provide executive insight, narrative, and recommendations beyond reporting results
- Identify enterprise risks, trends, and opportunities through proactive analytics
- Design and implement an enterprise Quality Management framework for operational performance
- Monitor enterprise KPIs and establish thresholds requiring corrective action
- Lead root cause analyses for KPIs that fail to achieve targets over defined periods
- Coordinate cross-functional corrective action plans and monitor sustained improvement
- Develop formal referral processes for the Transformation team for process improvement opportunities
- Track improvement initiatives from identification through implementation and benefit realization
- Lead, mentor, and develop a high-performing operational reporting team
- Build strong partnerships with Operations, Client Services, Finance, IT, Clinical Operations, and executive leadership
- Represent Enterprise Analytics in executive meetings and strategic initiatives
Skills
- Bachelor's degree in Business Analytics, Data Analytics, Statistics, Healthcare Administration, Business Administration, Information Systems, or a related field
- 10+ years of progressive experience in analytics, business intelligence, operational reporting, or healthcare operations
- 5+ years leading enterprise reporting or quality management teams
- Experience implementing KPI frameworks, executive dashboards, and performance management programs
- Experience leading cross-functional organizational change initiatives
Benefits
- Volunteer opportunities
- Smart casual dress code
- Ergonomic desks
- Onsite café at the Westborough headquarters
- Beautiful trails in the office park at the Westborough headquarters
- Campus gyms at the Westborough headquarters
- Medical, Dental and Vision and Prescription Drug Coverage
- Fitness Reimbursement Benefit
- Employee Assistance Program
- Flexible Spending Account & Health Savings Account
- 401(k)
- Quarterly Bonuses
- Generous Paid-Time Off & Volunteering Opportunities
- Educational Assistance & Professional Development Opportunities
Company Overview