Note: The job is a remote job and is open to candidates in USA. RealTime eClinical Solutions is a Global Leader in SaaS technology providing software solutions for the clinical research industry. They are seeking a Director of Learning Design and Development to oversee the creation of learning content, manage a team of instructional designers, and enhance customer adoption of their products through effective educational programs.
Responsibilities
- Lead, coach, and inspire a talented team of instructional designers and trainers to achieve their full potential
- Oversee the development and delivery of impactful training programs, learning modules, and customer enablement content for Realtime customers and employees
- Responsible for Learning Management System and Customer Community software implementations, post-implementation maintenance, and ongoing management of these critical systems
- Build and implement revenue-generating training programs, including advanced learning modules, specialized workshops, and targeted educational offerings
- Establish and manage the overall Learning & Development budget, aligning expenditures with organizational goals and ensuring cost-effective operations
- Collaborate with internal stakeholders, including Product, Sales, Customer Success, Support, and Marketing teams, to ensure educational programs align with business goals and customer needs
- Coordinate the design and delivery of comprehensive training solutions for diverse audiences, utilizing virtual sessions, eLearning, and blended learning approaches to maximize engagement and effectiveness
- Develop and execute a comprehensive customer certification program that ensures thorough training, skill validation, and industry-recognized credentials
- Ensure the production of high-quality content that reflects best practices in adult learning and focuses on customer success
- Proactively engage with clients to ensure their training needs are fully met, and their feedback is continuously integrated into the corporate learning and development strategy to drive improvement
- Create comprehensive onboarding training for RealTime new hires, ensuring they gain a thorough understanding of the RealTime suite of products
- Develop scalable education offerings, such as live workshops, webinars, e-learning modules, and certification programs
- Stay current with industry trends in learning technologies and methodologies, particularly in the SaaS and software training sectors
- Create and execute a strategic vision for the customer learning experience, enhancing both new user onboarding and ongoing education
- Promote Learning & Development initiatives both internally and externally to establish RealTime as a technology leader
- Monitor, assess, and continuously improve the impact of training programs to ensure they meet evolving customers and business needs. Drive customer lifetime value and Net Revenue Retention growth through higher product adoption, customer satisfaction, and overall health scores
- Design a scalable process to support and engage with a rapidly growing customer base
- Establish a system for tracking and forecasting operational metrics for the Customer Success team, measure effectiveness, and optimize across all stages of the customer success journey
- Responsible for continuous improvement of the customer success journey
- Develop executive-level relationships with our key customers
- Deliver meaningful strategic and tactical recommendations to executive leadership on customer trends and health
Skills
- Learning and development professional with at least 10 years of experience
- 5+ years of experience in a senior L&D leadership role
- Bachelor's degree in education, Instructional Design, Learning and Development, or a related field, or equivalent experience
- Extensive background in instructional design, training, and implementing Learning Management Systems (LMS) within a SaaS environment, including ongoing system management
- Direct experience driving strategic learning initiatives from concept through to execution, with a strong understanding of adult learning principles and instructional design methodologies
- Demonstrated experience managing and mentoring teams of learning professionals, fostering collaboration, and guiding the development of effective learning programs for diverse audiences
- Experience managing a P&L statement, including budgeting and forecasting
- Committed to delivering high levels of client service
- Excellent project management skills, with the ability to manage multiple projects simultaneously while balancing competing priorities
- Self-motivated, proactive, and able to exercise discretion, sound judgment, and flexibility while maintaining confidentiality at all times
- Experience leading organizational change initiatives, especially related to L&D team scaling efforts
- Experience in clinical trial management or other role supporting the Clinical Research industry
Benefits
- The company sponsors health insurance, long-term disability, and life policy.
- Unlimited Paid Time Off.
- 9 paid Holidays.
- Paid Parental Leave.
- Work Anniversary Bonus.
- Participation in the Employee of the Quarter Program.
- Monthly $100 Connectivity Stipend Reimbursement.
- RealTime matches employee 401K contributions at 100% of the first 3% invested and 50% of the next 2% invested.
Company Overview