Note: The job is a remote job and is open to candidates in USA. Twin Health is a digital health company using AI Digital Twin technology to improve metabolic health and prevent chronic diseases. The Director, Medicare Advantage Strategy will serve as the internal Medicare Advantage expert, shaping member experience, product, clinical, operational, and commercial strategies while representing Twin externally with health plans, partners, and industry stakeholders.
Responsibilities
- Serve as Twin's subject matter expert on Medicare Advantage, bringing deep knowledge of MA members, health plans, care models, market dynamics, and industry best practices
- Develop a deep, continuously evolving understanding of the MA member, including health needs, motivations, technology comfort, accessibility needs, care-seeking behaviors, social needs, engagement barriers, and expectations of their health plan and care providers
- Advise Product, Design, Clinical, and Operations teams on how Twin's member experience and care model should evolve for the Medicare population
- Partner with the Medicare Advantage Product Lead to shape the end-to-end MA member journey, identify gaps and opportunities, and pressure-test product strategy and roadmap decisions
- Help Twin look around corners by monitoring changes in the MA market, CMS policy, health plan priorities, competitive offerings, emerging care models, and member expectations—and translating those changes into implications for Twin
- Bring expertise across key MA domains including member experience, Stars and quality, CAHPS, supplemental benefits, care management, health equity, risk adjustment, utilization, retention, and plan economics—and understand how these areas interact with Twin's offering
- Partner with Commercial and Product Marketing to understand health plan priorities, strengthen Twin's MA value proposition, support strategic customer conversations, and inform positioning and competitive differentiation
- Build and maintain Twin's internal MA knowledge base, educating teams and leadership on the Medicare Advantage ecosystem, member population, terminology, incentives, and emerging trends
- Establish relationships with external experts, health plans, industry organizations, and other stakeholders to keep Twin connected to evolving MA practices and perspectives
- Represent Twin externally as a Medicare Advantage thought leader through customer conversations, industry panels, conferences, webinars, and other forums
- Help identify new opportunities for Twin within Medicare Advantage, including populations, partnerships, capabilities, and care models where Twin can create differentiated member and plan value
- Other duties as assigned
Skills
- 10+ years of experience in Medicare Advantage, Medicare, managed care, or closely related healthcare roles, with significant direct exposure to MA
- Deep understanding of the Medicare population and the practical realities of engaging and caring for older adults and other Medicare beneficiaries
- Strong understanding of how Medicare Advantage plans operate, make decisions, measure performance, and evaluate partners and solutions
- Working expertise across multiple dimensions of Medicare Advantage, such as Stars, CAHPS/member experience, clinical programs, care management, supplemental benefits, risk adjustment, health equity, retention, and regulatory requirements
- Comfortable moving beyond explaining how Medicare Advantage works to helping design what a better Medicare experience should look like
- Strong communicator who can represent Twin credibly with senior health plan leaders, customers, partners, industry experts, and external audiences
- Experience presenting to executive audiences and ideally speaking at industry events, panels, conferences, webinars, or other external forums
- This remote opportunity based out of the U.S. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time
Benefits
- A remote and accomplished global team
- Opportunity for equity participation
- Unlimited vacation with manager approval
- 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents
- 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options
- 401k retirement savings plan
Company Overview