Note: The job is a remote job and is open to candidates in USA. Hilton is a global leader in hospitality with a worldwide portfolio of hotel brands and a commitment to exceptional guest and workplace experiences. The Director HWS Operations will optimize sales processes and programs, lead change management, and support adoption, efficiency, and performance across the B2B sales organization. The role also coordinates stakeholders, communications, training, operational planning, and continuous improvement initiatives.
Responsibilities
- Lead end-to-end process optimization and execution across interdependent Sales Enablement and Operations teams with the goal of improving operational efficiency, seller experience and performance
- Manage operational execution of steady state sales programs, ensuring alignment across stakeholders, timelines, dependencies, communications, and deliverables
- Lead change management efforts tied to new system, tool, and process enhancements to drive adoption and user satisfaction with Sales leadership and professionals
- Develop communication strategies, operational updates, training coordination, and stakeholder engagement plans for steady state sales programs (e.g., account planning, segmentation, rosters)
- Monitor operational health, program effectiveness, and adoption metrics, partnering with leadership to identify risks, gaps, and continuous improvement opportunities
- Collaborate with functional SMEs and peers (Sales Performance Management, Solutions, and Governance) and key partners from Sales Strategy, Support, Analytics, HR, Product, and Technology teams to coordinate operational processes and business initiatives
- Work with regional and segment sales leaders to gather feedback, agree on needs, and support consistent execution across the organization
- Coordinate with Strategy, Communications, and HR partners to support rollout plans, user readiness, and adoption efforts
- Support enterprise and commercial projects by ensuring operational readiness, communication alignment, and execution support
- Complex process optimization programs that improve scalability, efficiency, and consistency across sales operations sub-functions (e.g., Rosters)
- Design, documentation, standardization, and continuous improvement of sales processes, workflows, and operational routines
- Manage operational planning for primary sales programs, including timelines, stakeholder coordination, risks, and communications
- Develop and execute holistic change management and communication strategy to enhance storytelling, and custom communication plans associated with new systems, workflows, operational changes, and enablement projects
Skills
- Seven (7) years of experience in Sales Operations, Business Operations, Program Management, Enablement, or related commercial functions
- Experience supporting operational transformation, process improvement, or change management projects in complex, matrixed organizations
- Understanding of sales operations processes, including sales planning, performance management, enablement, systems, and workflow optimization
- Willing to travel up to 10%
- BA/BS/Bachelor'sDegree
- Experience in hospitality, travel, service, B2B sales, or related industries
- Project, Change, or Process Management certifications (e.g., PMP, Prosci)
- Based in or willing to relocate to McLean VA, Dallas, TX or New York, NY
Benefits
- Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
- Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
- Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
- Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
- Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
- Mental health resources – Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
- Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
- Health & welfare benefits – We offer a variety of health plans that keep you and your family covered
- Financial security for your future – Our retirement plans make it easier to save for what's next
- Remote work arrangement, with the role based at a corporate office in McLean, VA, Dallas, TX, or New York, NY, or remote
- Eligible to participate in the Hilton Annual Incentive (Bonus) Plan, subject to plan terms and conditions
- Eligible to participate in the Company's long-term incentive plan, consistent with other team members at the same level and/or position within the Company, subject to plan terms and conditions
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