Note: The job is a remote job and is open to candidates in USA. Virta Health is a healthcare technology company working to reverse metabolic disease through technology, personalized nutrition, and virtual care. The Director of Growth Operations will oversee multi-channel campaign execution, demand forecasting, marketing infrastructure, and operational standardization while leading the Growth Operations team and collaborating with Finance, Client Growth, Content, Lifecycle, and Analytics.
Responsibilities
- Lead S&OP forecasting and demand signal modeling to align member growth with capacity
- Oversee end-to-end execution of millions of monthly marketing touchpoints across email, direct mail, and SMS
- Build and maintain the marketing "Operating System" to standardize campaign playbooks, pull opportunistic levers, and manage cross-functional guardrails
- Manage vendor partnerships and marketing infrastructure to optimize cost-per-touchpoint and scale output cost-effectively
- Directly lead and coach the Growth Operations team while guiding dedicated analytics resources
- Audit current campaign execution workflows and identify immediate opportunities for process standardization
- Review and optimize S&OP forecasting models in collaboration with Finance and Analytics
- Establish baseline operational metrics for cost-per-touchpoint and campaign QA accuracy
- Align with GM (client) and Innovation (Content/Lifecycle) teams on the core "standard menu" of repeatable campaign plays, as well as the need for custom and opportunistic sends
Skills
- 8-10+ years of experience in Growth/Marketing Operations or S&OP planning, ideally in health tech or B2B2C
- Advanced mastery of forecasting and analytical modeling using tools like Looker, Sheets, and Salesforce
- Strong grasp of ESP systems like Braze (ours), or Iterable, Hubspot, etc
- Proven track record of executing complex, multi-channel marketing campaigns with absolute precision at scale
- Expertise in turning chaotic workflows into standardized playbooks and managing cross-functional boundaries
- Successfully designed and implemented repeatable AI-enabled workflows that address team bottlenecks and improve efficiency
- Technical understanding of data flows and ingestion pipelines, including CDPs that support robust targeting and segmentation
- Corporate roles: We currently do not hire in the following states: AK, AR, DE, HI, ME, MS, NM, OK, SD, VT, WI
Benefits
- Offers Equity
- Offers Bonus
- Remote-first work arrangement
- Security and privacy training will be provided.
Company Overview