Note: The job is a remote job and is open to candidates in USA. 7 Brew Coffee is a rapidly expanding drive-through beverage brand focused on delivering unique beverages and a fast, friendly customer experience. The Director of Franchise Operations leads the performance, growth, profitability, and operational consistency of the franchise network while advising franchisees and driving system-wide initiatives.
Responsibilities
- Lead and oversee the operational performance of all franchise locations within assigned territories
- Develop and implement operational strategies that improve profitability, guest satisfaction, and franchisee success
- Ensure consistent execution of company standards, operating procedures, and brand guidelines
- Conduct regular business reviews with franchise owners and management teams
- Monitor key performance indicators (KPIs) and drive corrective action plans when necessary
- Serve as the primary operational advisor for franchise owners
- Provide coaching, training, and business consultation to franchisees and their leadership teams
- Support franchisees in areas including sales growth, labor management, inventory control, and cost optimization
- Identify best practices and facilitate knowledge-sharing across the franchise network
- Build strong relationships that foster collaboration and long-term franchise success
- Ensure compliance with operational standards, beverage quality specifications, safety protocols, and customer service expectations
- Lead operational audits and compliance reviews
- Address operational deficiencies and develop improvement plans with franchise operators
- Partner with Quality Assurance and Training teams to maintain consistent guest experiences across all locations
- Support franchise development initiatives and market expansion plans
- Lead operational readiness efforts for new franchise openings
- Coordinate training, onboarding, and launch activities for new franchisees
- Ensure successful execution of grand opening plans and post-opening support programs
- Analyze operational and financial performance metrics, including:
- Revenue growth
- Same-store sales
- Labor costs
- Cost of goods sold (COGS)
- Customer satisfaction scores
- Operational compliance metrics
- Develop action plans to improve underperforming locations
- Partner with franchisees to establish and achieve annual business objectives
- Collaborate with Marketing, Training, Supply Chain, Product Innovation, Finance, and Franchise Development teams
- Provide field insights to support new product launches and operational initiatives
- Participate in strategic planning and system-wide operational improvement projects
Skills
- • 5+ years of multi-unit operations leadership experience within franchised beverage, restaurant, retail, or hospitality environments
- • 5+ years managing franchise relationships and supporting franchise business growth
- • Proven success leading geographically dispersed teams
- • Strong franchise relationship management skills
- • Deep understanding of unit-level economics and financial analysis
- • Excellent leadership, coaching, and influencing abilities
- • Strong project management and organizational skills
- • Exceptional communication and presentation skills
- • Ability to analyze complex operational data and develop actionable solutions
- • Experience with operational audits, compliance programs, and quality assurance systems
- • Proficiency with Microsoft Office, CRM systems, and business intelligence tools
- • Bachelor's degree in Business Administration, Hospitality Management, Operations Management, or a related field required
- • Ability to travel up to 50–70% of the time
- • Ability to conduct on-site operational assessments and training
- • Flexible schedule to support franchise operations as needed
- • Experience with high-growth consumer brands preferred
- MBA preferred
Benefits
- Opportunities for career development
- A supportive team culture
- The chance to make a difference
- Having fun at work
Company Overview