Note: The job is a remote job and is open to candidates in USA. GE Aerospace is hiring a Director to build and lead the operations discipline for its Defense & Systems Customer Experience application portfolio. The role is responsible for security and vulnerability remediation, reliability, automation, lifecycle management, vendor relationships, resilience, and developing an operations team.
Responsibilities
- Own vulnerability remediation and high-priority application defects across the DSCX portfolio, working against the policy, scanning cadence, and severity SLAs set by the Defense & Systems Business Information Security Officer (BISO), who is the source for both
- Accountable for getting DSCX applications compliant against the BISO's D&S-wide program, including CMMC obligations on affected products
- Own the remediation backlog with a named owner and target date per finding, held to the same discipline as a RAID log
- Escalate when remediation is blocked, for example a vendor dependency or a legacy system with no patch path
- Cut manual operational work quarter over quarter. Own the automation backlog and report the burn-down
- Set the infrastructure-as-code standard, where applicable, for the portfolio and hold the team to it
- Build for cause removal, not ticket clearance. Recurring incidents get an engineering fix and a process change
- Own SLA, SLO, and SLI definitions and reporting, covering uptime, latency, and vendor SLAs
- Own product defects across the portfolio: tracking, triage, and resolution SLAs through ServiceNow
- Lead blameless post-mortems and track action items to closure
- Run Daily Visual Management for the operations team. Incident load, remediation aging, and defect status are visible daily, not reconstructed for a review
- 15+ legacy applications and reports need to be retired, rewritten, or absorbed into our AI product vision, each with a roadmap and date attached. This may require partnership with the appropriate TPM on the team
- Own migration plans, timelines, and stakeholder communication for sunsetting systems with TPMs as applicable
- Accountable for on-call rotations and escalation paths. You own the rotation and are the escalation path for Sev 1 incidents affecting DSCX applications
- Own the disaster recovery and business continuity plan and the emergency contact lists that go with it
- Own vendor renewals, certifications, billing, and technical support relationships for third-party software across the portfolio
- Lead, coach, and develop the operations team, including hiring, performance management, and talent development
- Set the operational discipline and build a culture of ownership, blamelessness, and continuous improvement
Skills
- Bachelor's degree from accredited university or college with minimum of **8** years of professional experience OR Associates degree with minimum of **11** years of professional experience OR High School Diploma with minimum of **13** years of professional experience
- Minimum 5 years of professional experience in Application Operations and IT
- Legal authorization to work in the U.S. is required
- This role requires access to U.S. export-controlled information. Therefore, employment will be contingent upon the ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent resident, U.S. Citizen, have been granted asylee or refugee status (i.e., a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3))
- Deep expertise running production software at enterprise scale: SLI and SLO definition with error budgets, incident command and blameless post-incident review, and vulnerability remediation against a defined severity SLA
- Hands-on fluency with AWS, hybrid cloud and on-premise deployment models, infrastructure as code, and ServiceNow
- Palantir Foundry experience is a strong plus
- Strong understanding of security operating models, specifically working against a policy, scanning cadence, and severity SLA standard set by a security organization rather than owned by your team
- Experience with application lifecycle and legacy sunsetting, disaster recovery, and business continuity planning
- Three or more years leading an operations, reliability, or infrastructure team, including hiring and performance management
Benefits
- Annual discretionary bonus based on a percentage of your base salary/ commission based on the plan.
- Medical, dental, vision, and prescription drug coverage.
- Access to a Health Coach from GE Aerospace.
- Employee Assistance Program, which provides 24/7 confidential assessment, counseling and referral services.
- GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching contributions and company retirement contributions.
- Access to Fidelity resources and planning consultants.
- Tuition assistance.
- Adoption assistance.
- Paid parental leave.
- Disability insurance.
- Life insurance.
- Paid time-off for vacation or illness.
- Professional development.
- Remote position.
- Relocation assistance.
Company Overview