Note: The job is a remote job and is open to candidates in USA. Bob's Discount Furniture is a furniture retailer committed to customer experience, operational excellence, and inclusive growth. The Director of DC Operations II leads distribution center operations, develops high-performing teams, drives strategic and continuous improvement initiatives, and ensures financial and operational goals are achieved. This is an on-site leadership role based in the Solon, Ohio Distribution Center.
Responsibilities
- Create an environment that supports exceptional customer experience and drives the organization’s strategic direction
- Ensure that our Operations (DCs, Delivery and Transportation) operate efficiently and successfully, upholding Bob’s core values and vision while leading by example
- Take full ownership of their area, driving success by developing and guiding their team to achieve and exceed company goals
- Achieving targeted operating goals, EBIT targets, driving continuous improvements, profit margins, and other key specific performance metrics that drive the business forward
- Develop and contribute to the strategic vision both for the growth and scale of the operation as well as the development of our leadership as we scale our internal and external growth
- Identify opportunities for continuous improvement and ensure accountability within their team
- Conducts one-on-one meetings with management teams on a weekly, monthly, and quarterly basis, promoting productivity and alignment with department and company objectives
- Hold weekly conference calls with their direct reports (as well as targeted skip levels) to maintain consistency in messaging and goal execution
- Build strong relationships with team members, peers, and leadership to ensure clear and accurate communication
- Create a Customer First Culture, driving operational excellence while enhancing profitability, maintaining Bob’s values and commitment to excellence, and developing the leaders of the future
- Ability to Motivate Others and Self Inspire teams to achieve operational excellence through strong leadership
- Promote a culture of continuous improvement and innovation
- Communicate Effectively and Efficiently Maintain clear and open communication with cross-functional teams and vendors
- Analyze Complex Problems Identify root causes of supply chain inefficiencies and develop corrective actions
- Utilize data analytics tools to assess performance metrics and drive improvements
- Using Sound Judgment and Risk Taking Evaluate potential temp labor and negotiate contracts to mitigate risk
- Make data-driven decisions to optimize supply chain operations
- Conflict Management Mediate disputes between logistics teams and employees
- Foster a collaborative work environment to align competing priorities
- Oversee large-scale projects, such as supply chain restructuring or system implementations
- Implement technology solutions to enhance supply chain operations
- Lead process improvement initiatives using Lean, Six Sigma, or similar methodologies
- Align supply chain objectives with Net Promoter Score (NPS) to improve customer experience
- Work closely with customer service teams to address supply chain-related concerns
- Drive improvements that enhance the overall customer experience
- Develop and manage the supply chain budget, ensuring cost efficiency
- Lead and develop a high-performing supply chain team
- Continuously measure and optimize performance for sustained success
- Develop training programs to enhance employee skill sets
- Monitor team and individual performance, addressing gaps proactively
- Ensure compliance with company policies, industry regulations, and contractual obligations
- Monitor progress and provide guidance to ensure successful outcomes
- Oversee all aspects of their assigned departments, driving success through strategic leadership, coaching, and effective communication
- Collaboration is key, with regular virtual meetings and ongoing communication through various digital platforms (phone, email, web conferencing, etc.)
- The candidate will be required to travel to our home office in Manchester, CT for 4-6 days per month for in-person meetings, collaboration, and strategic planning sessions
- Occasional additional travel may be necessary for industry conferences, partner meetings, and other business-related events
- Able to sit, walk, stand, bend, kneel, reach, twist, push, pull, climb, balance, crouch and move items weighing up to 50lbs without assistance
- Ability to move throughout all areas of Distribution Center
- Ability to move objects up to 100 lbs. with or without reasonable accommodations
- Stand or sit continuously to perform job functions
- Stand or walk continuously to perform job functions
Skills
- Ability to Motivate Others and Self
- Communicate Effectively and Efficiently
- Analyze Complex Problems
- Utilize data analytics tools to assess performance metrics and drive improvements
- Using Sound Judgment and Risk Taking
- Make data-driven decisions to optimize supply chain operations
- Conflict Management
- Foster a collaborative work environment to align competing priorities
- Strategic Thinking, Planning, and Project Management
- Ability to Manage and Improve Processes
- KPI / NPS-Driven
- Customer Satisfaction
- Financial Acumen and Budgetary Success
- People Leadership
- Execution and Results
- Talent Development, Appraisal, and Feedback
- Hold Others Accountable
- Effectively Delegate
- Bachelor's degree in Supply Chain, Business, or related field (or equivalent experience)
- 10+ years in supply chain, logistics, or operations leadership with demonstrated success in achieving financial and operational goals
- 5+ years' Experience managing and developing teams
- Familiarity with Microsoft Office, WMS (Red Prairie and SAP a plus), customer service experience
- Bilingual (Spanish)
- Ability to work effectively with individuals from diverse backgrounds and perspectives
- Curiosity and openness to learning new approaches
Benefits
- Competitive Medical, Dental, and Vision Insurance
- Generous PTO (vacation, personal, sick leave, holidays, and your birthday!)
- 401(k) Profit Sharing with company match
- Pet Insurance and company-paid Life Insurance options
- Professional Development through tuition reimbursement, on-demand learning, and career growth pathways
- Employee Discounts from Day 1, plus exclusive partner savings
Company Overview