Note: The job is a remote job and is open to candidates in USA. Communities In Schools is a national organization that brings community resources into public schools to support student success and dropout prevention. The Director, Data Quality & Adoption leads data stewardship, quality, reporting readiness, platform adoption, user support, training, and continuous improvement across the CIS network.
Responsibilities
- Lead annual End-of-Year (EOY) verification and ongoing data review processes, coordinating issue resolution and identifying opportunities to improve data quality
- Support consistent implementation of data standards, reporting guidance, and verification practices across the CIS network
- Lead the operational coordination and data readiness activities supporting annual reporting, data publications, and other strategic reporting initiatives
- Lead, coach, and develop a team responsible for data operations, verification, training and resource development, support, and stewardship
- Establish team priorities, workflows, service standards, and performance expectations while ensuring responsive, high-quality support across the CIS network
- Lead initiatives that strengthen adoption of the CISDM platform through training, documentation, office hours, onboarding, and user support
- Lead the development and growth of the CIS Connect virtual community, fostering peer collaboration, knowledge sharing, and continuous learning among CISDM data administrators
- Lead Help Desk operations, using user feedback, adoption metrics, and operational trends to improve support, enhance the user experience, and drive continuous improvement
- Serve as the primary liaison between users, program teams, and platform leadership, translating operational needs and user feedback into system enhancements and process improvements
- Partner with product and technology teams to support testing, validation, release readiness, and implementation of new functionality
- Coordinate data requests, reporting questions, and recurring support needs while aligning workflows, reporting practices, and user guidance across the organization
- Contribute to continuous improvement of systems and processes to better serve affiliates and strengthen the network
- Participate in organization-wide initiatives and special projects
Skills
- Bachelor's degree in Business Administration, Information Systems, Data Analytics, Public Administration, Education, Organizational Leadership, or a related field, or an equivalent combination of education and experience
- 8–10 years of experience in data quality, data stewardship, program operations, user enablement, training and technical assistance, customer success, reporting and analytics, or related fields
- 3–5 years of experience leading high-performing teams, with demonstrated success in performance management, coaching, mentoring, and staff development
- Demonstrated success leading complex operational initiatives, coordinating cross-functional stakeholders, and driving projects from planning through implementation
- Experience overseeing data quality processes, including data validation, reconciliation, quality assurance, and continuous improvement to promote accurate, reliable, and consistent data
- Strong analytical, problem-solving, and organizational skills, with the ability to prioritize competing priorities and translate business needs into operational and technical solutions, including supporting User Acceptance Testing (UAT)
- Excellent written, verbal, and interpersonal communication skills, with the ability to build relationships, deliver training, and communicate effectively with technical and non-technical audiences
- Experience working with or within a network of affiliates or distributed organizations, ideally in a national or regional capacity
- Advanced proficiency in Microsoft Excel, Power Query, and Microsoft Office Suite, with experience using technology to analyze data, improve processes, and support operational decision-making
- Demonstrated commitment to customer service, operational excellence, continuous improvement, and fostering a collaborative, learning-oriented culture
- Travel up to 25% may be required including travel in the domestic United States with occasional overnight stay(s)
- Familiarity with Power BI or Tableau
- Experience using SQL to extract and analyze data
- Experience supporting enterprise systems, user adoption, or change management initiatives
Benefits
- Work that makes a difference—the opportunity to contribute to an important mission!
- Five weeks of Paid Time Off
- Generous 403b Retirement Savings Plan contribution
- 10 Paid Holidays
- 90% of employee health care premiums paid by the organization
- Summer Work Schedule and Winter Break
- Employer-paid short-term and long-term income replacement programs
Company Overview
Company H1B Sponsorship