Note: The job is a remote job and is open to candidates in USA. Collectors provides technology-enabled grading, authentication, vaulting, and sales services for collectibles worldwide. The Director, Consumer Analytics & Business Operations will lead the analytics strategy and roadmap for PSA Consumer Grading, manage analytics and business operations leaders, and translate data into strategic recommendations for executive stakeholders.
Responsibilities
- Set strategic direction for PSA Grading Analytics and Business Operations; own the measurement and instrumentation across these areas
- Operate as a player-coach: produce hands-on, high-leverage analysis while managing and developing two direct reports
- Partner with Data, Pricing, Product, and Finance to define key metrics and measurement frameworks that matter most to the business
- Lead deep-dive analyses that inform strategy, synthesizing findings into clear recommendations for executive and board audiences
- Identify and drive process improvements across the analytics and business operations functions
- Set the bar for analytical rigor and speed — establishing best practices for reporting, forecasting, and experimentation, and leveraging AI to accelerate insights
Skills
- 8+ years in business analytics, product analytics, or consulting (ideally in a D2C business) with a Bachelor's degree or equivalent practical experience
- Proven track record developing talent and leading a team of analysts
- Skilled communicator who can distill complex analysis into clear, actionable recommendations for senior leadership
- Strategic thinker with a bias for action and strong business judgment
- Expert in SQL and data abstraction, with fluency in BI/visualization tools like Tableau or Lightdash
- AI-forward, with hands-on experience using tools like Claude to speed up analysis, reporting, and daily workflows — ideally integrating AI directly into data/BI tooling
- A Master's in a quantitative field is a bonus
- Dbt experience a plus
Benefits
- Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
- Fertility, commuter, and educational assistance benefits
- 401(k) matching plan
- Vacation: All salaried employees are eligible for flexible time-off
- Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
- Employee Discounts: Employees receive discounts on select grading services for approved submissions
- Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
- Fun Working Environment: team members are invited to participate in celebrations, holiday events, and team building activities
Company Overview