Note: The job is a remote job and is open to candidates in USA. Fortra is seeking a Director, Commercial Operations to lead the commercial operating model for its Power business. The role drives predictable revenue growth, customer retention, operational efficiency, and data-driven decision-making while advising leadership and developing a high-performing operations team.
Responsibilities
- Develop and execute the commercial operations strategy in support of business growth, customer retention, and long-term scalability
- Translate business priorities into measurable operational initiatives, governance processes, and performance metrics
- Drive operational excellence initiatives that improve productivity, customer outcomes, and business performance
- Own the end-to-end revenue operations framework, including forecasting, pipeline governance, opportunity management, renewal operations, and performance reporting
- Establish processes and controls that improve forecast accuracy and enable predictable recurring revenue growth
- Partner with Finance on planning, budgeting, business reviews, and performance analysis
- Ensure data integrity, governance, and process consistency across commercial systems and teams
- Design and optimize customer lifecycle processes from onboarding through adoption, renewal, expansion, and retention
- Establish customer health frameworks, retention metrics, renewal workflows, and churn reduction programs
- Develop operational strategies that support revenue retention, customer growth, and expansion opportunities
- Develop and maintain executive dashboards, KPI frameworks, and business performance reporting
- Deliver actionable insights on revenue performance, renewal trends, customer health, operational effectiveness, and business opportunities
- Lead regular business reviews and performance assessments with senior leadership
- Leverage analytics to identify growth opportunities, operational bottlenecks, and areas for continuous improvement
- Lead optimization of quote-to-cash, renewal-to-renewal, and customer lifecycle processes to improve efficiency, scalability, and customer experience
- Own pricing governance, pricing maintenance, and commercial policy administration
- Evaluate and implement automation, workflow improvements, and system enhancements across the commercial organization
- Ensure processes remain scalable, customer-centric, and aligned to business objectives
- Serve as a trusted advisor to leadership on commercial performance, operational risks, growth opportunities, and investment priorities
- Partner closely with Sales, Marketing, Product Management, Services, Customer Success, Finance, and Corporate Operations to ensure alignment and execution
- Lead, coach, and develop a high-performing operations team while fostering a culture of accountability, collaboration, and continuous improvement
Skills
- 10+ years of experience in Commercial Operations, Revenue Operations, Sales Operations, Customer Operations, Business Operations, or related functions
- 5+ years of leadership experience managing managers and building high-performing teams
- Demonstrated success developing and scaling commercial operating models in a software, SaaS, or technology environment
- Strong expertise in forecasting, revenue planning, analytics, business intelligence, and operational performance management
- Deep knowledge of CRM platforms, reporting and analytics tools, customer success technologies, and commercial business processes
- Proven ability to influence executive stakeholders, drive cross-functional alignment, and lead organizational change
- Strong strategic thinking, business acumen, analytical, communication, and problem-solving skills
- Experience supporting recurring revenue, subscription, and customer retention business models preferred
Benefits
- Health, dental, and vision coverage as of hire
- Immediate enrollment in 401(k), HSA, and FSA plans
- Flexible PTO policy
- Tuition and personal enrichment reimbursement
- Option to enroll in ID Theft Protection Program
- Fully remote work arrangement
Company Overview