Note: The job is a remote job and is open to candidates in USA. WellSpan Health is seeking a Director of Cloud Operations to lead the day-to-day management and operational reliability of its cloud and on-premises infrastructure as the organization advances its cloud journey. The role oversees incident response, change execution, observability, automation, security, cost stewardship, migration readiness, vendor management, and CloudOps team development.
Responsibilities
- Leads daily operations for cloud infrastructure and core services (compute, storage, network, identity integrations, monitoring/logging, backup/DR enablement)
- Establishes an operations-first culture focused on stability, customer communication, and rapid recovery from outages
- Owns operational readiness for new cloud capabilities and migrated workloads, ensuring production support is prepared before go-live
- Owns cloud-related incident response, escalation, and coordination (including major incident leadership as needed)
- Ensures clear runbooks, on-call processes, and escalation paths are defined and practiced
- Drives root cause analysis, problem management, and corrective action plans to reduce repeat incidents and operational risk
- Manages change execution for cloud platform services, aligning with ITSM change processes while enabling speed and reliability
- Ensures change planning, risk assessment, approvals, and post-change validation are performed consistently
- Improves change success rate through standard change patterns, automation, and pre/post deployment checks
- Partners with SRE/Tools teams to implement and mature monitoring, logging, alerting, and dashboards for cloud services and critical workloads
- Improves signal quality (reduce noise, define actionable alerts, standardize dashboards)
- Tracks and reports service health metrics (availability, performance trends, MTTR, incident volume)
- Drives automation to reduce manual work and improve repeatability (provisioning, patching, tagging, backup policies, configuration drift detection)
- Establishes standard operating procedures and supported reference patterns for common cloud services
- Collaborates with CCoE and Engineering to build self-service capabilities and standardized service catalogs
- Ensures cloud operations align with security policies and controls (least privilege, logging, segmentation, vulnerability remediation support)
- Partners with Security to operationalize guardrails (policy-as-code where applicable), respond to findings, and improve posture over time
- Ensures audit-ready operational evidence (change traceability, access reviews support, logging/retention practices)
- Partners with FinOps/Finance to improve cost visibility and control through tagging compliance, right-sizing, scheduling, and elimination of waste
- Monitors usage patterns and identifies optimization opportunities. Tracks and reports cost savings/avoidance initiatives
- Supports migration waves by ensuring operational prerequisites are complete (monitoring, backups, DR expectations, access, runbooks, support model)
- Participates in cutover planning, go/no-go readiness assessments, and hypercare support
- Coordinates with vendors/partners and internal teams to resolve cutover issues quickly
- Manages cloud operations vendors and managed services partners: performance management, SLAs/OLAs, issue escalation, and service reviews
- Ensures third-party delivered services meet reliability, security, and customer experience expectations
- Hires, coaches, and develops CloudOps staff. Sets clear expectations and builds a culture of ownership and continuous improvement
- Ensures skills development aligned to cloud platform needs (training, certifications, mentoring)
- Builds coverage models that support 24x7 needs where required while maintaining sustainable on-call practices
Skills
- Bachelors Degree in IT, Computer Science, Engineering, or related field required
- 7+ years of experience in infrastructure/platform operations, cloud operations, or SRE/DevOps-adjacent roles required
- 4+ years of people leadership or proven experience leading operational teams in a matrixed environment required
- Demonstrated experience operating production environments with strong incident and change management discipline required
- Hands-on cloud experience (AWS/Azure/GCP), including networking, identity, security logging, and core platform services required
- Strong communication skills and the ability to lead under pressure during outages and critical events required
- Strong cross-functional collaboration and vendor management required
- Automation-first thinking and standardization required
- Security-conscious operations with audit readiness required
- Cost awareness and continuous improvement discipline required
- Familiarity with ITSM/ITIL processes (incident/problem/change) and integrating cloud operations into enterprise ITSM workflows
- Experience with observability tooling (monitoring/logging/alerting) and on-call operations
- Exposure to Infrastructure as Code and automation (e.g., Terraform/CloudFormation, CI/CD for infrastructure)
- Certifications: AWS SysOps Administrator/Solutions Architect, ITIL Foundation, Security+ or equivalent
Benefits
- Training, certifications, mentoring
- 24x7 coverage models where required while maintaining sustainable on-call practices
Company Overview
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