Note: The job is a remote job and is open to candidates in USA. City Year is seeking a Director, Campaign Operations to support its organizational growth and impact campaign. The role will lead campaign governance, operating rhythms, dashboards, forecasts, stakeholder engagement, reporting, and accountability systems across a complex, cross-functional organization.
Responsibilities
- The Director leads the campaign’s operating system, ensuring the campaign has clear governance, meeting cadences, decision-making structures, and follow-through across all major workstreams. This role manages campaign dashboards, milestones, action items, risks, dependencies, and accountability tools so leaders have visibility into progress and teams remain focused on the highest-priority work. The Director also partners with Development and campaign leadership to maintain campaign forecasts, pipeline visibility, stakeholder engagement plans, and leadership-ready reporting. This includes translating data into practical insights, coordinating key touchpoints with campaign leaders, volunteers, donors, ambassadors, and board members, and strengthening the workflows, templates, and processes that help the campaign move with urgency, confidence, and shared momentum
- Build engagement plans and calendars for campaign leaders, volunteers, donors, ambassadors, board members, and other key stakeholders
- Coordinate communications, briefings, touchpoints, and leadership follow-up
- Design practical workflows, templates, tools, and processes that improve consistency, efficiency, and campaign execution
- Lead the campaign’s operating rhythm, including governance, meeting cadences, decision-making, and follow-through
- Manage campaign dashboards, milestones, action items, risks, and dependencies to ensure clear ownership and accountability
- Monitor progress against goals, identify barriers, and escalate risks or resource needs with recommended next steps
- Maintain campaign forecasts, pipeline visibility, and progress tracking in partnership with Development and campaign leadership
- Optimize data (across platforms) for accurate, timely, and actionable insights
- Translate data into recommendations, and leadership-ready reporting to support planning, prioritization, and decision-making
Skills
- Bachelor's degree or equivalent combination of education and experience
- Minimum 8–12 years of progressive experience in campaign management, fundraising operations, strategic operations, program management, revenue operations, or organizational effectiveness
- Experience supporting complex, multi-year fundraising campaigns or large-scale organizational initiatives
- Demonstrated ability to build credibility and manage accountability with senior executives, board members, campaign volunteers, donors, and cross-functional leaders
- Strong analytical, facilitation, executive communication, forecasting, and performance management skills
- Demonstrated ability to coordinate multiple priorities, workstreams, risks, dependencies, and stakeholders across a matrixed organization
- Strong understanding of constituent relationship management systems, campaign reporting tools, dashboards, and data governance practices
- Authorized documentation to work in the United States of America
- City Year does not sponsor work authorization visas
- Experience in a national education, youth development, nonprofit, social impact, or campaign environment
- Track record building and managing operating systems for complex initiatives with multiple leaders, teams, and stakeholders
- Experience developing executive dashboards, scorecards, campaign forecasts, pipeline reports, and milestone tracking tools
- Strong facilitation skills and ability to prepare executives, volunteers, and senior leaders for effective decision-making and follow-through
- Experience working in a matrixed organization across national and local teams
- Experience strengthening campaign operations, Program Management Office practices, revenue operations, or organizational effectiveness systems
Benefits
- Full-time employees will be eligible for all benefits including vacation, sick days and organization holidays.
- Medical, dental, vision, life, accidental death and dismemberment and disability coverage
- Flexible Spending Accounts (FSA)
- 401(k) plan(s) pursuant to the terms and conditions of company policy and the 401(k) plan document
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