Note: The job is a remote job and is open to candidates in USA. The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods. The Director, Business Development Partners Program is responsible for leading and mentoring a regional team of Business Development Representatives, focusing on acquiring high-value consignors and executing luxury events.
Responsibilities
- Hire, train, and manage a high-performing team of regional Business Development Representatives
- Design, standardize, and scale playbooks that empower Business Development Representatives to discover and secure net-new high-value consignors (HVCs) through localized outreach, networking, and elite partnerships
- Develop scalable strategies to keep our existing consignor base active
- Coach local teams on targeted follow-ups, bespoke styling/sourcing prompts, and lifecycle management to prevent churn
- Review and approve city-level event concepts and strategic partnerships
- Ensure all local activations are meticulously designed to deepen relationships, drive brand loyalty, and increase engagement among our highest-value consignors
- Partner closely with internal Marketing, CRM, and Supply teams to align local field events and partnerships with digital lifecycle campaigns and seasonal supply needs
- Establish, track, and analyze regional community KPIs- specifically focusing on net-new HVC growth, active consignor month-over-month growth, and event-driven retention rates
Skills
- 7+ years of professional experience
- At least 4+ years in a people-management or leadership role overseeing field teams, field marketing teams, regional sales, or luxury retail/resale operations
- Experience in luxury fashion, premium resale, VIP concierge, or high-end sales/account management
- Proven success in scaling a business unit, managing regional budgets, and hitting aggressive supply and growth milestones
- Willingness to travel to various markets to support local teams, audit events, and foster key regional relationships (approx. 30%)
- Prior experience in selling luxury goods and/or high-end services
- Prior experience leading and scaling a field marketing, experimental marketing, or partnerships organization
- Strong understanding of fashion trends and the luxury market
Benefits
- Employee Stock Purchase Plan
- 401K with Company Match
- Medical, Dental & Vision Insurance
- Paid Parental Leave
- 9 Paid Company Holidays
- Flexible Time Off (With Manager Approval)
Company Overview