Note: The job is a remote job and is open to candidates in USA. Gartner is a provider of business and technology insights for enterprise organizations. The Director, Analyst will lead research and thought leadership on sourcing, contracts, negotiations, and software/SaaS licensing, with a deep focus on the Salesforce ecosystem. The role advises clients, produces actionable insights, delivers presentations, supports sales, and mentors analysts.
Responsibilities
- Create innovative, thought provoking “must-have insights” content
- Develop new insights and ideas through thought leadership and offer compelling, actionable approaches to client's needs and requests that accelerate the client's ability to act
- Develop in-depth analysis to identify the root cause of a client’s barriers or overall needs and reframe thinking to drive strategy forward
- Demonstrate thought leadership in establishing Insights positions across a team of analysts
- Bring provocative, independent insights to Gartner leaders that can evolve the course of a research agenda
- Research, analyze and predict market trends and shifts to provide clients and vendors with actionable insights
- Provide clients and prospects with actionable advice aligned to sourcing strategy, contract structure, negotiation planning, licensing optimization and software/SaaS commercial decision making via virtual or face-to-face interactions
- Provide clients and prospects with actionable advice aligned to their designated content area via virtual or face-to-face interactions
- Create and deliver high value presentation materials on and off stage for Gartner events, industry and professional association conferences, and in-person or remote client briefings
- Support BTI and Sales: Provide sales support serving as voice of the market to help Insights teams create content and to drive engagement with clients to make progress against their critical priorities to grow their business
- Provide high quality and timely content peer review
- Build credibility as an industry expert to represent Gartner insights, methodology and strategy
- Actively participate with a diverse, global team of colleagues in innovation, ideation, and research discussions and collaborate effectively with peers in the Insights community
- Identify research process improvements or develop new processes that help the team and BTI provide excellent service delivery
- Be a mentor and a coach by supporting more junior team members
- Be client-centric while actively seeking to help clients engage regularly and often with Gartner insights and interactions
Skills
- Bachelor's degree or equivalent experience
- 12+ years of relevant field or industry experience
- 8+ years work experience in SaaS/software contract negotiations, technology procurement, category management, vendor management or software asset management within a buying organization, outsourcer, consulting firm, or reseller
- 5+ years hands-on experience negotiating Salesforce renewals (including deals within last 12 months) with exposure ideally to such areas as Sales/Service Cloud, Gen AI licensing and negotiation (Agentforce, Einstein), Tableau CRM, Success Plans and industry clouds (e.g. Financial Services Cloud, Education Cloud, Marketing Clouds)
- Subject matter expertise in Salesforce licensing with particular focus on commercial aspects, software and cloud services market trends
- Executive presence; able to immediately establish credibility with executives and additional stakeholders
- Strong organizational skills; ability to work under tight deadlines and produce high quality deliverables
- Demonstrable excellence in research and writing ability
- Strong written and verbal proficiency, analytical and presentation skills; ability to engage clients and respond effectively to questions
- Proficient in analyzing and synthesizing data; can effectively apply patterns and frameworks while drawing and defending conclusions to client challenges
- Strong communication skills - able to explain complex concepts concisely and simply
- Subject matter expertise; comfortable presenting at large and small-scale speaking engagements
- Strong business and financial acumen
- Deep knowledge of the global and competitive landscape within subject area as well as the interplay in that market
- Ability to work independently, while also being intrinsically motivated to collaborate across teams and support the workflow of others, in a multicultural global team
- Learning agile and adept with navigating highly matrixed environments
- Ability to represent Gartner's research methodology and strategies effectively at all levels
- Willingness and ability to travel up to 25% (where applicable)
- Graduate degree preferred
- Experience with software license compliance risk assessment, management, and/or mitigation in a software audit context, particularly with Salesforce, is desired
- Experience negotiating with and managing other major vendors (e.g., AWS, Google, SAP, Microsoft, Oracle, or ServiceNow) is desired
Benefits
- In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.
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