Note: The job is a remote job and is open to candidates in USA. ServiceNow is an AI platform company helping businesses connect AI, data, and workflows to drive enterprise reinvention. The Director of AI Strategy and Program Management will lead the operating model for the Enterprise AI organization, including strategy, governance, portfolio management, executive communications, and value realization. The role will establish decision-making mechanisms, measure AI ROI, align cross-functional stakeholders, and guide investment decisions across the AI portfolio.
Responsibilities
- Establish and run the operating cadence for Enterprise AI strategy, planning, execution, governance, and value realization
- Build executive-ready mechanisms for prioritization, decision making, risk review, roadmap alignment, and cross-functional accountability
- Prepare leadership communications, executive narratives, decision memos, operating reviews, and customer-facing materials for Digital Technology
- Create clear forums, agendas, inputs, outputs, and follow-through mechanisms across AI Value Steering Committee, AI Technical Council, monthly & quarterly business reviews, and customer-facing events
- Ensure teams stay aligned around shared priorities, owners, milestones, risks, and measurable outcomes
- Build and mature the Measure and ROI pillar of AI Control Tower in partnership with finance and cross-functional AI Champions
- Establish portfolio-level visibility into AI initiatives — investment, expected value, adoption, quality, operational readiness, risk, and realized impact
- Partner with risk, compliance, security, legal, privacy, and finance on the internal AI governance strategic roadmap
- Help leaders decide what to fund, scale, pause, retire, mediate, or consolidate across the enterprise AI portfolio
Skills
- 12 - 15 years of experience in strategy and operations, enterprise transformation, AI, management consulting, product operations, or program leadership
- Experience operating at senior manager or director level in complex enterprise technology environments
- A demonstrated ability to lead complex cross-functional initiatives from strategy through execution
- Strong executive presence and the ability to influence senior leaders across technical, business, finance, risk, and product organizations
- Experience building operating models, governance mechanisms, planning cadences, executive reporting, or strategic program offices
- Strong analytical and business judgment, connecting technical initiatives to measurable business outcomes
- The ability to bring clarity to ambiguous problems and drive accountability across distributed teams
- Strong cross-functional influence skills, leading primarily through credibility and relationship capital
- Excellent written and verbal communication, including executive narrative and decision framing
Benefits
- Equity (when applicable)
- Variable/incentive compensation
- Health plans, including flexible spending accounts
- A 401(k) Plan with company match
- ESPP
- Matching donations
- A flexible time away plan
- Family leave programs
- Remote work persona
Company Overview
Company H1B Sponsorship