Note: The job is a remote job and is open to candidates in USA. Huge is an independent, human-first AI-native design and technology company that brings AI, people, design, and technology together. The Director of AI Content Strategy will lead AI-powered content strategy, governance, conversational design, and scalable content ecosystems while advising clients and partnering with multidisciplinary teams to deliver digital experiences.
Responsibilities
- Act as a subject matter expert for our internal team and a trusted advisor for day-to-day and senior clients
- Drive content governance, audits, workflow design, and lifecycle management
- Create and evolve information architecture, content models, taxonomy structures, and metadata systems
- Develop strategy, including voice & tone frameworks, messaging guidelines, and systemized content patterns
- Partner with Experience Design, Product, and Engineering teams to scale content operations and ensure quality across channels
- Design and lead conversation strategy for chat, voice, and next-generation agentic experiences
- Build dialogue flows, interaction scripts, guardrails, and error-handling pathways
- Demonstrate an applied understanding of LLM behavior, prompting, context windows, hallucination risks, and model limitations
- Develop golden queries and responses to benchmark quality and ensure safe, consistent outputs
- Create AI content pipelines, including frameworks for governance, training data readiness, and human-in-the-loop review
- Architect intent taxonomies, entity structures, and conversational knowledge hierarchies
- Work directly with engineering and product teams to deploy and optimize experiences across conversational AI platforms (chatbots, voice assistants, agentic systems, etc.)
- Lead client relationships as the senior content & AI strategist across engagements
- Identify opportunities for account growth and partner with pitch teams to shape winning proposals
Skills
- 12+ years in content strategy, UX writing, content design, or adjacent strategic roles, with experience in an agency, consulting, or client services environment
- Proven experience in enterprise-scale content systems, governance, and information architecture
- Content governance, audit, and lifecycle management
- Information architecture and content modeling
- Editorial strategy and voice/tone frameworks
- Taxonomy strategy
- Multi-channel content planning
- Conversation strategy
- Conversation design and dialogue flow mapping
- Understanding of LLM behavior, prompting, and limitations
- Experience with conversational AI platforms (chatbots, voice assistants, agentic systems)
- Golden query/response development and testing
- AI content pipeline strategy
- Intent taxonomy
- Demonstrated ability to lead multidisciplinary teams and manage large-scale client engagements
- Strong communication skills, with the ability to translate complex systems into simple, compelling narratives
- Comfort working in fast-paced environments and balancing multiple programs simultaneously
- **Location: This position is remote within the United States.**
- *This role is currently not available for hire or work in New Mexico and Hawaii, USA.*
Benefits
- This position is remote within the United States.
Company Overview