Note: The job is a remote job and is open to candidates in USA. Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. The Director of Accounts Management will set the vision and strategy for Account Management across complex enterprise accounts, leading a high-performing team to drive commercial goals and foster long-term partnerships with merchant partners.
Responsibilities
- Lead with strategy, develop exceptional teams, and shape how Affirm grows and strengthens long-term merchant partnerships
- Set the vision and strategy for Account Management across a portfolio of large, complex merchant partners, aligning team priorities to company and commercial goals
- Lead and develop a high-performing organization through team members, driving accountability, strategic alignment, and scalable execution across the portfolio
- Drive portfolio performance across retention, growth, product adoption, operational health, and long-term partnership value
- Navigate complex and ambiguous business challenges, balancing merchant needs, operational realities, and Affirm’s long-term strategic priorities
- Build trusted relationships with executive stakeholders at strategic merchants and serve as a senior strategic partner on complex decisions, escalations, portfolio prioritization, and operational execution
- Influence broader commercial strategy and organizational priorities through insights gathered from strategic merchant partnerships, portfolio trends, and market dynamics
- Establish scalable operating models, business rhythms, and performance frameworks that improve organizational effectiveness and customer experience
- Partner cross-functionally with Product, Sales, Marketing, Analytics, Risk, Finance, and Operations leaders to deliver merchant and business outcomes at scale
Skills
- You bring deep commercial leadership experience, strong people leadership skills, and the ability to influence outcomes across teams and organizations
- 12+ years of experience in account management, strategic partnerships, customer success, business development, consulting, or related commercial leadership roles
- Experience influencing organizational strategy, operating models, and cross-functional decision-making in multi-layered customer-facing organizations in high growth or complex environments
- Demonstrated ability to build alignment across cross-functional teams and navigate competing priorities with clarity and empathy
- Proven ability to shape strategy, influence senior stakeholders, and drive measurable business outcomes across large enterprise partnerships
- Strong business judgment and analytical thinking, with experience solving complex, undefined problems and making decisions with long-term impact
- Exceptional communication and relationship-building skills, including experience engaging with executives, negotiating priorities, and influencing without direct authority
- Aligned to Affirm's management leveling expectations, this role requires strategic leadership, organizational impact, and the ability to lead through complexity while developing people and scalable business practices
- Experience in fintech, payments, commerce, SaaS, or other technology-driven industries is preferred
Benefits
- Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
- Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
- Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
- ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount
- Affirm is proud to be a remote-first company — work almost anywhere within the country of employment
- Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office
- A limited number of roles remain office-based due to the nature of their job responsibilities
Company Overview