Note: The job is a remote job and is open to candidates in USA. GXO Logistics, Inc. is a leading provider of supply chain solutions that helps companies manage their goods through technology and services. The Director, Account Management will lead customer experience and complex value-driven solutions, while driving account retention, growth, commercial activities, and cross-functional collaboration.
Responsibilities
- Champion the Voice of Customer (VoC) methodology to enhance and manage customer experience
- Drive customer retention and satisfaction by cultivating strong relationships and proactively identifying opportunities for organic growth within existing accounts
- Establish and execute strategic plans to drive account penetration and long-term growth
- Partner closely with Operations teams to ensure service level agreements (SLAs) are consistently met and customer expectations are exceeded
- Lead commercial activities including work order completion, renewal negotiations, pricing discussions, and front-line customer negotiations
- Serve as a key contributor in the development, review, and refinement of Statements of Work (SOWs) and RFP responses
- Build and nurture relationships to support successful internal and external initiatives
Skills
- Bachelor's degree or equivalent related work or military experience
- 7 years of progressive experience in account management
- Demonstrated ability to lead strategic customer initiatives, manage complex relationships, and deliver commercial value
- Superior customer relationship management experience and skills
- Experience in pricing strategy, RFP responses, Work Order creation and development of Statements of Work (SOWs)
- Strong business acumen and cross-functional collaboration skills
- Proven leadership and collaboration skills with the ability to effectively supervise, coach and influence internal and external stakeholders
- Excellent verbal and written communication skills; ability to present clean, organized and thorough information and data appropriate for intended audience
- 10 years of progressive experience in account management
- Experience within supply chain or logistics environments is a strong plus
- Strong analytical thinking skills with the ability to interpret data, identify trends, and support strategic decision-making
- Advanced project and time management skills, with the ability to prioritize effectively, manage multiple initiatives, and consistently meet customer expectations
Benefits
- Full health insurance (medical, dental and vision)
- 401(k)
- Life insurance
- Disability insurance
- Opportunity to participate in a company incentive plan
- Support to excel at work and resources to build a career
Company Overview