Note: The job is a remote job and is open to candidates in USA. American Express is a financial services company managing commercial payment solutions for global and large enterprise clients. The Director, Account Development leads a team responsible for profitable revenue growth, wallet share expansion, client retention, executive relationship development, and cross-functional delivery of client value across an enterprise portfolio.
Responsibilities
- Build, inspire, coach, and develop a high-performing team by fostering a culture of empowerment, accountability, continuous development, and leadership excellence
- Lead and execute commercial growth strategies that increase wallet share, drive profitable revenue growth, and strengthen client retention by leveraging deep industry expertise and strategic market insights
- Build and strengthen trusted executive-level relationships with key client decision-makers, serving as a strategic advisor to identify opportunities that deepen client engagement and accelerate business growth
- Lead the resolution of complex client challenges by developing strategic, client-centric solutions, influencing cross-functional stakeholders, and removing barriers to deliver exceptional client outcomes and operational excellence
- Establish clear portfolio objectives, performance metrics, and pipeline governance to prioritize opportunities, optimize resource allocation, improve forecast accuracy, and deliver sustainable commercial growth, client satisfaction, and business results
- Lead complex contract negotiations and enterprise-wide commercial discussions, balancing client needs with business objectives to achieve mutually beneficial outcomes
- Promote a strong governance and control environment by ensuring business activities are executed in accordance with company policies, regulatory requirements, and risk management standards while maintaining a steadfast commitment to doing the right thing for clients and the business
Skills
- Demonstrated experience leading enterprise client management, sales, or business development teams with accountability for commercial growth and client outcomes
- Experience in commercial payments, including Corporate Card, Travel & Expense (T&E), and B2B payment solutions, with a strong understanding of enterprise payment ecosystems, client needs, and industry trends
- Candidate must be able to work in a virtual setting and reside in the posted territory (NY/NJ/CT/PA/MA/MI)
- Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions
- Healthcare or other complex enterprise industry experience preferred, including success operating within highly regulated environments
Benefits
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Company Overview