Note: The job is a remote job and is open to candidates in USA. Vyve Broadband is hiring a Direct Sales Program Manager to coordinate and improve programs supporting its Direct Sales Channel. The role manages program execution, partner support, performance analytics, cross-functional coordination, process improvement, escalations, and program compliance.
Responsibilities
- Coordinate the planning, implementation, and ongoing management of Direct Sales programs and initiatives
- Support D2D, D2D resellers, MDU, EMA/NEMA, and other customer acquisition programs within the Direct Sales Channel
- Develop and maintain program documentation, processes, workflows, timelines, and performance tracking
- Coordinate program launches and market deployments with internal departments and external partners
- Monitor program execution and identify operational gaps, risks, dependencies, and opportunities for improvement
- Support the Director of Direct Sales with strategic initiatives designed to expand and strengthen the Direct Sales Channel
- Maintain visibility into program priorities, deliverables, progress, and outstanding action items
- Support the operational management of reseller and referral partner programs
- Coordinate reseller onboarding, market launches, training requirements, system access, and ongoing program support
- Facilitate regular partner business reviews and assist with performance reporting and follow-up action items
- Monitor partner sales activity, connects, cancellations, sales quality, ARPU, and other applicable program metrics
- Coordinate reseller needs and operational requirements with internal stakeholders
- Help identify program opportunities that support additional market penetration and customer acquisition
- Develop and maintain reporting used to measure Direct Sales program performance
- Track sales activity, connects, cancellations, conversion, ARPU, productivity, and other key performance indicators
- Analyze program results and identify trends, opportunities, and areas requiring additional attention
- Assist with sales forecasting, market planning, deployment planning, and performance reporting
- Prepare program updates, executive summaries, business reviews, and recommendations for Direct Sales leadership
- Maintain accurate program documentation and reporting to support business decisions
- Coordinate Direct Sales activities associated with MDU, EMA, and NEMA programs and agreements
- Track properties, opportunities, program requirements, deployment status, sales activity, and results
- Coordinate with internal stakeholders to support successful program implementation and ongoing execution
- Identify operational barriers affecting customer acquisition within participating properties or programs
- Support initiatives designed to increase penetration and customer acquisition within existing programs and properties
- Serve as a liaison between Direct Sales and internal departments supporting sales execution
- Coordinate with Operations, Marketing, Construction, Customer Care, Finance, and other stakeholders on program requirements and deliverables
- Facilitate communication and follow-up on issues affecting Direct Sales programs, reseller partners, field representatives, or customers
- Coordinate market readiness activities and help ensure sales programs are aligned with operational capabilities
- Maintain clear accountability for program action items, dependencies, and deliverables
- Evaluate Direct Sales workflows and recommend opportunities to improve efficiency, scalability, and consistency
- Develop and maintain standard operating procedures, program guidelines, job aids, and other operational documentation
- Support improvements to order processes, reporting, reseller workflows, market launches, and customer experience
- Help establish standardized processes and controls across Direct Sales programs
- Partner with internal stakeholders to implement process changes and monitor results
- Identify recurring operational issues and coordinate sustainable solutions rather than relying solely on individual issue resolution
- Coordinate complex customer, reseller, and program-related escalations requiring cross-functional involvement
- Ensure appropriate stakeholders are engaged and action items are clearly documented and tracked through resolution
- Identify recurring escalation trends and recommend process improvements that address root causes
- Maintain communication with appropriate stakeholders throughout the resolution process
- Support adherence to established Direct Sales policies, processes, contractual requirements, and sales quality standards
- Assist with monitoring program compliance and identifying areas requiring corrective action or process improvement
- Maintain program documentation and records necessary to support consistent execution
- Partner with appropriate stakeholders to address compliance, sales quality, and process concerns
Skills
- Bachelor's degree in Business, Sales, Marketing, Operations, Project Management, or a related field, or equivalent professional experience
- 2+ years of experience in program management, Direct sales operations, channel management, business operations, telecommunications, or a related field
- Demonstrated ability to coordinate multiple initiatives involving cross-functional stakeholders
- Strong analytical, organizational, and reporting capabilities
- Ability to translate business objectives into structured plans, processes, and measurable deliverables
- Excellent written and verbal communication, presentation, and relationship-management skills
- Experience coordinating issue resolution across multiple departments
- Strong attention to detail with the ability to manage competing priorities
- Proficiency with Microsoft Office Suite, CRM platforms, and business/sales reporting tools
- Bilingual
- Experience supporting reseller, channel, referral, or indirect sales programs
- Customer Service, Customer Experience, and Quality Control
- Telecommunications, broadband, cable, or related industry experience
- Experience supporting Door-to-Door sales programs
- Experience with MDU, EMA, NEMA, or property-based sales programs
- Experience developing operational processes, program documentation, reporting, dashboards, or standard operating procedures
- Experience coordinating geographically dispersed sales programs or market launches
Benefits
- Performance-based commission/incentive (target OTE: TBD)
- Remote work location; work across remote, office, and field environments
Company Overview