Note: The job is a remote job and is open to candidates in USA. Cherry Republic is seeking a Direct Sales Account Representative to support its Direct Sales channels, including Corporate Gifts, Mail Order, and web sales. The role focuses on customer service, order management, lead follow-up, customer data analysis, and coordination of sales and marketing efforts.
Responsibilities
- Assist customer in all Direct Sales channels including Service Center, Corporate Gifts and Web (training provided)
- Engage our customers via phone, live chat and email to assist customers with order, invoicing, service, website and retail inquiries
- Manage end-to end order process from quotes through order fulfillment and delivery
- Manage lead generation and responsive follow-ups in line with service standards
- Collect, interpret, and communicate customer data for strategic planning to carry out sales initiatives
Skills
- * Strong organizational skills with a keen attention to detail and ability to prioritize tasks
- * Ability to work effectively as a part of the Direct Sales team to fulfill business needs
- * Possesses excellent verbal and written communication skills
- * Experience with CRM System, Microsoft Office and comfortable with computer navigation
- * Open to receiving constructive feedback and commitment to positive change
- * Goal-oriented with the ability to break down these goals into clear action steps that are communicated to staff and managers
- * Continuous learning attitude
- * **Education and/or Experience-** Bachelor's degree with at least 2-4 years of proven inside sales or management leadership experience
- * **Language Skills-** Ability to read, analyze, and interpret data with excellent written and verbal skills
- * **Mathematical Skills-** Ability to calculate numbers and recognize patterns when analyzing data
- * **Reasoning Ability-** Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to communicate issues accurately and thoroughly to all individuals involved
- * **Physical Requirements-**This position requires long periods of time sitting in a stationary position roughly 50% during any given day. Occasional moving about the work area (accessing office equipment or attending meetings) is required
- * **Computer Skills-** A comprehensive understanding of Microsoft Office is required to be successful in this position
- * **Availability–** Monday through Friday, 9:00 am EST to 5:00 pm EST during the non-holiday season (January through September); Some Saturdays required. Night and weekend availability may be required during the holiday season (October through December)
Benefits
- Remote work (located within the Traverse City surrounding area)
- Training provided
Company Overview