Note: The job is a remote job and is open to candidates in USA. The Amatriot Group is seeking a Digital Product Manager - Personalization Intelligence to support BJ’s Wholesale Club out of Marlborough, Massachusetts. This role is responsible for defining and executing the product roadmap for AI-driven personalization, leveraging machine learning and data science to deliver intelligent customer experiences that drive engagement, conversion, and revenue across all customer touchpoints.
Responsibilities
- Define and execute the product roadmap for Personalization Intelligence across all customer touchpoints
- Establish clear business goals, measurable outcomes, and prioritization strategies tied to incremental revenue and customer engagement
- Lead the transformation from campaign-based targeting to intelligent, model-driven personalization at scale
- Drive accountability for product execution, business outcomes, and roadmap delivery
- Partner closely with Data Science to design, develop, and scale recommendation engines, propensity-to-buy models, predictive engagement models, and churn prediction models
- Own the end-to-end machine learning product lifecycle, including business case development, model training, testing, deployment, and ongoing optimization
- Translate machine learning outputs into actionable personalization strategies that can be tested and measured
- Monitor machine learning performance metrics alongside key business KPIs to continuously optimize personalization initiatives
- Develop experimentation frameworks and hypotheses to measure incremental business impact
- Collaborate with analytics teams to establish tracking, reporting, experimentation design, and performance measurement
- Use data-driven decision making to maximize business impact
- Partner with cross-functional teams, including Data Science, Engineering, Analytics, and Business leaders
- Influence technical and non-technical stakeholders through excellent verbal and written communication
- Collaborate across product, engineering, data science, analytics, and business teams to align priorities and deliver measurable results
- Balance customer needs, technical feasibility, and business priorities when making product decisions
Skills
- 4+ years of Product Management experience
- Demonstrated experience delivering personalization platforms, recommendation systems, propensity-to-buy models, or other predictive machine learning products
- Experience partnering with cross-functional teams, including Data Science, Engineering, Analytics, and Business leaders
- Strong understanding of product discovery, prioritization, roadmap development, and stakeholder management
- Excellent verbal and written communication skills with the ability to influence technical and non-technical stakeholders
- Ability to effectively manage competing priorities while driving multiple initiatives simultaneously
- Demonstrated ownership throughout the product lifecycle
- Understanding of how AI-powered personalization supports broader business objectives, customer engagement, and revenue growth
- Retail or e-commerce experience strongly preferred
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