Note: The job is a remote job and is open to candidates in USA. Clarion Events North America is a fast-growing event company that manages and produces trade and consumer events across the United States in diverse sectors. The Digital Product Manager will support and optimize digital platforms for event, marketing, content, and operational experiences, serving as a bridge between business stakeholders, vendors, and internal teams. The role will gather requirements, manage cross-functional projects and vendor relationships, conduct testing, troubleshoot issues, document processes, and drive continuous improvement.
Responsibilities
- Serve as a product owner and subject matter expert for assigned digital platforms, partnering with stakeholders to optimize processes, improve user experiences, and maximize business value
- Gather, document, and prioritize business requirements; translate stakeholder needs into actionable solutions, workflows, user stories, and acceptance criteria
- Lead cross-functional initiatives from discovery through implementation, coordinating activities across internal teams, vendors, and business stakeholders
- Manage relationships with external technology partners, overseeing platform enhancements, issue resolution, testing, implementations, and ongoing support
- Conduct quality assurance and user acceptance testing for new features, system updates, and integrations, ensuring solutions meet business requirements and user expectations
- Troubleshoot issues, analyze root causes, and drive resolution plans while keeping stakeholders informed and aligned
- Create and maintain process documentation, training materials, user guides, operational playbooks, and other resources that support successful adoption and scalability
- Identify opportunities to streamline workflows, reduce manual effort, improve efficiency, and drive continuous improvement across digital products and business processes
- Build strong relationships across marketing, sales, operations, customer success, event teams, and technology partners, serving as a trusted advisor and collaborative problem solver
- Stay informed about emerging technologies, industry trends, and best practices, and bring new ideas and recommendations to support innovation and business growth
Skills
- Bachelor's degree in Business, Marketing, Information Systems, Computer Science, or a related field, with 1–3 years of relevant experience (internships, co-ops, or academic/capstone projects count); OR 3+ years of experience in digital product management, digital operations, business analysis, technology implementation, project management, or a related field in lieu of a degree
- Experience managing multiple projects and stakeholders simultaneously
- Strong written and verbal communication skills
- Experience gathering and documenting business requirements
- Ability to translate complex business needs into actionable solutions
- Strong organizational and documentation skills
- Excellent problem-solving and analytical capabilities
- Experience working with third-party technology vendors
- Ability to work independently in a fast-paced environment
- Comfortable navigating ambiguity and driving work forward with limited direction
- Working knowledge of product management methodology, including roadmapping, backlog management, and prioritization frameworks (e.g., RICE, MoSCoW)
- Familiarity with Agile/Scrum practices, including sprint planning, backlog grooming, and ceremonies
- Experience with, or strong aptitude for, customer/user research methods such as interviews, surveys, usability testing, or journey mapping
- Solid technical foundation, including comfort with APIs/integrations, basic data structures, and the ability to evaluate vendor and platform capabilities
- Data literacy, including the ability to read analytics dashboards and translate data into actionable product decisions
- Business and commercial acumen, with the ability to connect product decisions to measurable business outcomes
- Experience with one or more of the following: Website platforms and content management systems (WordPress, ASP)
- Event technology solutions (SessionBoard)
- Analytics and reporting tools (GA4/Looker Studio, Omeda, SEMrush, BrightEdge)
- A/B testing and optimization platforms (VWO/AB Tasty)
- Workflow and project management tools (Miro, Jira, Trello, Monday.com)
- AI-enabled business applications (Co-Pilot, Claude)
- Product management coursework, certifications, or bootcamps (e.g., CSPO, CSM, Product School, Pendo, General Assembly)
- Customer/user research or UX methods (interviews, surveys, usability testing)
Benefits
- Opportunity for a bonus
- 15 days of PTO
- 21 paid holidays, including the week of July 4th and the year-end holiday break
- Paid volunteer time
- Medical, dental, and vision plans
- HSA with employer contributions
- FSA
- Voluntary life insurance
- Company-paid basic life insurance
- 100% employer-paid short- and long-term disability
- 401(k) with employer match
- Travel nationwide to shows and connect with leaders across diverse industries
- Flexible work arrangements to support work-life balance
- Necessary tools to effectively perform the job
- Training and development opportunities
Company Overview
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