Note: The job is a remote job and is open to candidates in USA. SquareTrade, a leader in protection plans and part of the Allstate family, is transforming the market with innovative service and a focus on customer satisfaction. The Digital Product Manager role focuses on accelerating the roadmap for partner integrations and onboarding to enable seamless connectivity and exceptional customer experiences across a global partner ecosystem. This role acts as a bridge between various stakeholders and drives product vision, roadmap, and solution design to maximize enterprise and customer value.
Responsibilities
- Define and support the delivery and lifecycle management of your product, ensuring every effort is tied to measurable business outcomes
- Serve as a critical bridge between operations, customer experience, partner management, and technology
- Work closely with subject matter experts across the business to deeply understand integration challenges, validate assumptions through product discovery, and translate insights into actionable priorities
- Support and contribute to the strategic product vision, roadmap, and backlog to maximize enterprise and customer value
- Partner with engineering and global product teams to drive solution design and reimagine the end-to-end partner integration experience
- Define desired key results, enable teams to deliver best-in-class partner, customer, and customer service agent experiences, and directly influence overall business success through scalable, outcome-based delivery
Skills
- 4+ years of experience as a product manager within a technology development environment
- Experience driving measurable business or product outcomes and delivering through iterative, incremental approaches
- BA/BS Degree
- Candidate must be located in EST
- Experience with APIs, system integrations, or partner onboarding workflows
- Knowledge of AI technologies (LLMs, GenAI, and Agentic AI)
- Previous Scrum Master or Project Management experience
Benefits
- Medical, dental and vision coverage with network optionality and the ability to contribute to a savings account (HSA or FSA)
- Up to 4% company match into 401(k) and contributions into your company-sponsored pension
- $75/month budget to help prioritize your physical wellbeing
- $80/month stipend to subsidize connectivity costs
- Mental health resources including free 1:1 therapy, coaching sessions and digital resources
- Supportive leave policies
- Flexible Time Off Policy in addition to 9 Company Holidays
- Tuition reimbursement up to $5,250 per year to further your personal educational advancement desires
- Hybrid work arrangements with regular investment in gatherings/offsites to spend time together as team
- Various corporate perks and discounts
Company Overview