Note: The job is a remote job and is open to candidates in USA. Patterson Companies, Inc. is seeking a Digital Operations Program Director to lead enterprise digital platforms and initiatives. The role oversees digital governance, portfolio execution, e-commerce and web operations, AI and emerging technology governance, stakeholder management, and continuous improvement to support business objectives and customer experiences.
Responsibilities
- Lead and oversee enterprise digital governance and portfolio execution, ensuring strategic initiatives, technology investments, and operational priorities align with business objectives and organizational goals
- Establish portfolio priorities, business outcomes, investment oversight processes, resource allocation strategies, integrated schedules, budgets, and performance management practices to support successful execution of digital initiatives
- Establish and oversee governance, processes, budgets, and operational standards supporting digital commerce activities, web services, and product delivery outcomes
- Direct the lifecycle management and operational performance of digital products and web capabilities, ensuring functionality, usability, scalability, and alignment with business priorities
- Lead enterprise-wide digital initiatives and complex technical projects, providing delivery direction to program managers, project managers, and workstream leaders to achieve milestones, meet quality standards, and deliver business value
- Oversee website operations, content delivery, traffic management, platform maintenance, and service performance to ensure reliable, effective, and customer-focused digital experiences
- Evaluate digital commerce performance through defined metrics, usage analytics, risk assessments, operational reviews, and value realization measures to identify opportunities, recommend improvements, and proactively addressing issues that may impact strategic objectives
- Establish and oversee governance for enterprise AI and emerging technology practices by establishing policies, standards, risk management controls, and oversight processes that promote responsible, compliant, and effective use of technology
- Serve as the subject matter expert on governance for AI and emerging technology, program dependencies, portfolio priorities, and vendor capabilities
- Influence internal and external stakeholders, technology partners, and service providers to ensure digital platforms, applications, and supporting infrastructure meet organizational requirements and strategic goals
- Comply with Company and department policies and standards; performs other duties as assigned
Skills
- Bachelor's Degree Degree in Business, Marketing , Computer Science, or a related field, or equivalent education and/or experience
- 10 years of progressive experience in digital commerce, digital product management, e-commerce operations, web operations, or related disciplines
- 5 years of leadership or management experience
- Demonstrated expertise in digital governance, portfolio management, operational excellence, and performance measurement practices
- Ability to lead complex programs and influence executives and cross-functional stakeholders without direct authority
- Ability to establish technology governance frameworks and operating models that improve organizational effectiveness and accountability
- Ability to develop and execute enterprise strategies, roadmaps, and operational plans aligned with business objectives
- Strong analytical skills with the ability to leverage customer, operational, and performance data to drive decisions and outcomes
- Knowledge of Agile, Scrum, product development, issue tracking, and backlog management practices
- Strong problem-solving and decision-making skills in complex and ambiguous business environments
- Knowledge of digital commerce technologies, platform integrations, and supporting application ecosystems
- Excellent communication, presentation, and stakeholder management skills
- Demonstrated ability to manage budgets, operational priorities, and competing business demands
- Communicate/Hearing Frequently
- Communicate/Talking Frequently
- Learn New Tasks or Concepts Frequently
- Make Timely Decisions in the Context of a Workflow Frequently
- Complete Tasks Independently Constantly
- Maintain Focus Constantly
- Remember Processes & Procedures Constantly
- Stationary Position (Seated) Constantly
- Vision Constantly
- Hand/Eye Coordination Occasionally
- Bend Rarely
- Complete Tasks in a Noisy Environment Rarely
- Feeling/Grasping/Handling Rarely
- Move/Traverse Rarely
- Repetitive Motions Rarely
- Hazards Occasionally
- 10% This position requires occasional travel
- Project Management Professional (PMP)® - PMBOK® Guide - Project Management Institute (PMI)® Preferred
- PMI-Agile Certified Practitioner (PMI-ACP)® - Project Management Institute (PMI)® Preferred
Benefits
- Full Medical, Dental, and Vision benefits and an integrated Wellness Program
- 401(k) Match Retirement Savings Plan
- Paid Time Off (PTO)
- Holiday Pay & Floating Holidays
- Volunteer Time Off (VTO)
- Educational Assistance Program
- Full Paid Parental and Adoption Leave
- LifeWorks (Employee Assistance Program)
- Patterson Perks Program
- Remote work setting, most commonly a home office; this may be referenced as flexible workplace
Company Overview
Company H1B Sponsorship