[Remote] Digital Enterprise Systems Implementation Program Manager

Note: The job is a remote job and is open to candidates in USA. BerryDunn is a client-centered professional services firm seeking a Digital Enterprise Systems Implementation Program Manager to support a California-based university client. This role involves providing project management, governance, and implementation oversight for an integrated enterprise technology ecosystem. Responsibilities • Serve as an independent advisor and representative for a potential California-based university client, providing objective oversight across implementation phases • Establish, operationalize, and manage structured governance forums, including Steering Committee, Change Control Board, and escalation pathways • Support successful implementation of integrated enterprise solutions supporting administrative, learning, registration, event management, and volunteer-related functions in alignment with approved organizational requirements • Maintain continuous alignment among business requirements, solution design, technical builds, testing, and production deployment • Maintain and monitor the Requirements Traceability Matrix from approved requirements through testing and deployment • Enforce formal validation that all 'Must Have' requirements are met, tested, and verified prior to deployment • Manage scope baseline and change control processes, including review, approval, tracking, and documentation of approved requirement modifications • Review system integrator and product vendor deliverables for alignment with technical standards, quality expectations, contractual milestones, and approved requirements • Document and escalate vendor delivery variances related to scope, schedule, or quality through established governance channels • Track project health, including scope, schedule, risks, issues, dependencies, decisions, and corrective action plans • Facilitate engagement of client leadership, product owners, information technology personnel, subject matter experts, product vendors, end users, and system integrator resources • Proactively identify and escalate resource constraints, decision delays, risks, and dependencies that may affect project momentum • Define, oversee, and validate User Acceptance Testing entry and exit criteria, defect identification and prioritization, and formal acceptance signoffs • Lead cutover and deployment planning, including readiness criteria, governance-based deployment approvals, and controlled go-live coordination • Oversee post-go-live stabilization, including defect resolution timelines, system performance, user adoption, support transition, and stabilization success criteria • Validate knowledge transfer and operational readiness to confirm client IT and business teams are prepared to assume internal ownership of system operations, support processes, and documentation • Prepare clear, timely, and actionable project communications, status reports, decision materials, and escalation documentation • In partnership with our internal team, respond to opportunities related to enterprise systems, implementation oversight, and project management office support; primarily for state government clients • Develop appropriate relationships with software vendors, system integrators, and solution providers to support effective client advisory and oversight services • Collaborate with other firm practice groups and practices that bring enterprise software, project management, organizational change management, technical, financial, and operational expertise • Participate in marketing and business development activities, including developing proposal content, supporting prospective client meetings, and contributing to thought leadership Skills • Five or more years of experience managing complex IT implementation, enterprise software-as-a-service, or systems integration projects • Experience serving in a project management, program management, project management office, or independent oversight role for large-scale system implementations • Experience managing projects involving multiple vendors, one or more system integrators, product vendors, client leadership, business users, and technical teams • Strong understanding of project governance, change control, requirements management, requirements traceability, risk and issue management, dependency tracking, and executive-level reporting • Experience planning, managing, or overseeing User Acceptance Testing, defect triage, deployment readiness, cutover planning, go-live, and post-go-live stabilization • Ability to identify project risks, delivery variances, decision delays, and resource constraints and communicate recommended corrective actions in a clear and constructive manner • Demonstrated critical thinking, logical reasoning, problem-solving, facilitation, organization, and self-management skills • Ability to build and sustain positive working relationships with diverse teams, including client leadership, Product Owners, Information Technology personnel, Subject Matter Experts, vendors, and end users • Ability to draft client-facing reports, communications, meeting materials, escalation documentation, and decision support materials in a professional and constructive manner • Certified Scrum Master certification • Project Management Professional certification • Exposure to higher education, university, or similarly complex institutional environments • Experience with enterprise platforms supporting learning management, volunteer management, registration, event management, customer relationship management, or related administrative functions Benefits • Eligible employees have access to benefits that go beyond what’s expected to support their physical, mental, career, social, and financial well-being. Company Overview • BerryDunn is the brand name under which Berry, Dunn, McNeil & Parker, LLC and BDMP Assurance, LLP, independently owned entities, provide services. It was founded in 1974, and is headquartered in Portland, Maine, USA, with a workforce of 501-1000 employees. Its website is http://berrydunn.com.