Note: The job is a remote job and is open to candidates in USA. Federal Express Corporation is seeking a Digital Product Designer Fellow to lead UX/UI design across multiple digital properties and support its digital transformation. The role focuses on user-centered product design, design strategy, collaboration, mentorship, stakeholder communication, and design system ownership across a global enterprise.
Responsibilities
- Lead the end-to-end design process for complex and/or new digital products, from concept to implementation, ensuring designs align with the strategic goals of the organization. Develop and promote design standards, guidelines, best practices and radical simplicity to maintain consistency across all digital touchpoints. Ensure the activation of journey management at scale through design. Lead the Global UX/UI design community in this pursuit. Design to support business goals on critical business areas
- Conduct, partner and be responsive to user research (e.g., interviews, surveys, usability testing) and collaborate with cross-functional teams to identify user pain points, needs, and behaviors. Translate insights into wireframes, prototypes, high-fidelity designs that deliver exceptional user experiences, advocates for customers throughout the development lifecycle
- Partner closely with leadership, product managers, designers and engineers to define product requirements, provide design solutions, and ensure designs are implemented as intended. Innovate and experiment with new design trends, tools, and technologies to continually improve user experience and enhance the product. Travel may be required for design sessions, workshops and other high value collaboration opportunities to advance business goals
- Guide, mentor junior and mid-level designers to foster their growth in design thinking, execution, and problem-solving thus advancing the designer/UX ecosystem. Share knowledge, provide constructive feedback, and support team development through design input and collaborative design sessions globally
- Uses effective storytelling methods to convey knowledge and pitch opportunities to executive leadership. Present design solutions and rationale to stakeholders, clearly articulating design decisions and how they align with user needs and business goals. Collaborate with stakeholders to refine and iterate on design concepts based on customer feedback or evolving business need
- Contribute to the evolution and maintenance of the company’s design system to ensure scalability, consistency, and coherence across all digital products. Advocate for design system usage across the product development process
Skills
- * Bachelor's degree in Graphic Design, Interaction Design, Human-Computer Interaction, or a related field
- * 8+ years of experience in product design, UX/UI design, or a related field, with at least 3+ years in a senior or lead design role
- * Expertise in design tools (e.g., Figma) and prototyping tools (e.g., InVision)
- * A strong portfolio showcasing a broad range of design work, including user research, wireframes, visual design, and interactive prototypes
- * Proven track record of delivering high-quality digital products and user experiences across web and mobile platforms
- This position is eligible for remote work and may be located anywhere within the United States excluding AK, HI and U.S. territories, however if you live within the 50 miles radius of a campus you will be required to work at a FedEx campus location several times per week
- Note: Travel will be required for this role both domestically and abroad (approximately 10-20%, depending on business need). Additionally, collaboration with teams in the EU (Central European Time) is required, which will impact working hours several days a week to ensure at least 3-4 hours overlap
- * Proven Practice Building: Demonstrated experience in establishing or significantly maturing a service design discipline by creating foundational playbooks, frameworks, and governance models
- * Enterprise-Scale Transformation: A proven track record of leading complex, large-scale service transformation initiatives within a highly matrixed enterprise environment
- * "Zoom-In/Zoom-Out" Portfolio: A portfolio that clearly demonstrates both strategic, systems-level work (e.g., service blueprints, ecosystem models) and direct contributions to the UX/UI of shipped digital products, illustrating how the macro-strategy informed the micro-execution
- * Mastery of Service Design Artifacts: Expert-level ability to create and use service blueprints, ecosystem maps, and stakeholder maps to analyze and design solutions for complex operational and experiential challenges
- * Process Engineering and Redesign: Deep understanding of how to audit and redesign product design workflows to ensure they are systematically informed by upstream service design insights
- * Live Service Prototyping: The ability to lead "live" service pilots to test both digital interfaces and human or operational workflows in real-world environments before full-scale investment
- * Executive-Level Facilitation and Business Acumen: Advanced skills in designing and leading high-stakes workshops for senior leadership to drive alignment and build consensus. Must be able to connect human-centered design metrics to key business KPIs like cost-to-serve and ROI
- * Demonstrated experience of having done this role at another company/companies at scale as part of a digital transformation (complex business environment) or launch of a digital business
- * Ability to design low fidelity and high-fidelity prototypes at scale on demand and with ease in multiple platforms/channels
- * Advanced degrees and certifications in design-related fields
- * Experience working in an agile development environment and collaborating with cross-functional teams at scale globally
- * Familiarity with front-end development and ability to collaborate with engineers to ensure design feasibility and implementation
- * Expertise in designing for complex enterprise-level applications or digital platforms
- * Strong communication and presentation skills, with the ability to influence stakeholders at all levels; ability to interact with/present to executives on design-related topics
- * A demonstrated commitment to staying updated with the latest design trends, techniques, and technologies
Company Overview
Company H1B Sponsorship