Note: The job is a remote job and is open to candidates in USA. Macmillan Learning develops educational products and learning materials that improve student outcomes. The Digital Delivery & Operations Coordinator manages physical package orders, inventory issues, digital access codes, courseware setup, system troubleshooting, audits, and fulfillment coordination across internal teams and external partners.
Responsibilities
- Manage daily package work orders and partner with Customer Service, our Senior Inventory Manager, and Sales Representatives to resolve out-of-stock situations
- Work directly with sales reps on backorders and cancelled orders — recommending and executing fixes, including releasing, cancelling, or substituting pack-on-demand orders
- Keep access code requests moving through our JIRA queue, balancing the workload between approvers and code generators
- Troubleshoot digital product issues across systems including Salesforce, our CMS, Klopotek, and Hybris, and help document new workflows as they're built
- Run pricing and eBook availability audits twice a year (May and October) and after annual price increases
- Distribute agency eBooks and metadata to partners around the world, and fulfill courseware requests across third-party platforms like Akademos, CEI, Follett, and VitalSource
Skills
- An associate's or bachelor's degree in business, operations, information systems, or equivalent hands-on experience
- 1–3 years of experience in operations, digital asset management, customer support operations, publishing, or logistics
- Comfort working across multiple digital systems and platforms (for example, ticketing tools like JIRA, CRM tools like Salesforce, or similar databases and spreadsheets)
- Sharp attention to detail — you'll handle metadata, system codes, inventory records, and catalog audits where accuracy matters
- A problem-solving mindset for troubleshooting digital access issues, backorders, and fulfillment roadblocks
- Comfort balancing shifting priorities across physical and digital work as our business evolves
- Clear, professional communication skills for working with internal teams and external vendor partners
- Experience managing data spreadsheets and performing detailed catalog or metadata audits
- Requires periods of close concentration; must be able to multi-task; must be able to travel 50%; work overtime - more than 40 hours a week, as needed
- This is a remote position with preference to those in the Austin, TX area. Remote work is NOT availabe for those in the following locations: Alaska, Arkansas, Hawaii, Mississippi, South Dakota, West Virginia, Wyoming
- Prior experience with ticketing systems (like JIRA), CRM software (like Salesforce), or publishing/inventory databases
- Advanced Excel or Google Sheets skills
Benefits
- Competitive pay and bonus plan
- Generous Health Benefits (Medical, Dental, Vision)
- Contributions to your 401k retirement account through Fidelity
- Generous paid time off, sick time, discretionary days. and paid holidays (International Day for the Elimination of Racial Discrimination, Juneteenth, Indigenous People's Day, and more!)
- Employee Assistance Program, Education Assistance Program
- 100% employer-paid life and AD&D insurance
Company Overview