Note: The job is a remote job and is open to candidates in USA. The International Rescue Committee (IRC) seeks a Digital Content and Marketing Coordinator to support the Washington Immigrant Information Center. The role develops, manages, and shares accurate client-facing information, manages social media content and digital campaigns, and uses audience feedback and performance metrics to improve communication.
Responsibilities
- Ensure content is accurate, complete, easy to understand and engaging
- Collaborate on, edit written and multimedia content built by Washington Immigrant Information Center team
- Define, implement, and monitor digital advertising campaigns – both paid and organic
- Publish relevant and appropriate content on the Washington Immigrant Information Center digital platforms
- Monitor traffic and other feedback emanating from Washington Immigrant Information Center platform
- Contribute to the communication strategy in collaboration with the Information & Referral Services Manager
- Use the translation-management software and other tools to prepare content for publication
- Continuously ensure that the editorial content is up to date
- Review and track metrics to adapt messaging and resources, based on the engagement of users and the feedback provided by those who visit our website and social media sites
- Continuously monitor web and social media performance indicators, review, and track metrics within Zendesk, flag criticalities, and propose improvements to the communication and marketing strategy
- Work with Information Technology team to resolve technical issues across platforms
- Contribute to drafting reports on Washington Immigrant Information Center content
- Coordinate with Digital Content Creator to develop social media posts, captions, graphics, and overall dissemination schedule
- Manage article workflow, including drafting initial copy, coordinating with legal team as needed, working with external translation vendor, and organizing translations on Box and in Monday.com
- Provide technical guidance for clear and accessible information provision to Specialists
- Manage content calendar in Monday.com
Skills
- BA/BS or equivalent experience in multimedia journalism, digital communications, or relevant field
- Minimum 2+ years of reporting, writing, or editing experience
- Minimum 2+ years of digital content management experience, including for online platforms and social media
- Knowledge of SEO best practices and experience using CMS
- Exceptional writing, editing, and proofreading skills with a keen eye for detail
- Excellent communication and collaboration skills
- Strong interpersonal skills and high emotional intelligence
- Ability to work independently with remote management
- Fluency in English required
- Demonstrated ability to work cross-culturally with empathy, humility, and confidentiality
- Knowledge of graphic design software (Canva or Adobe Products)
- Knowledge of immigration and refugee issues; previous work experience in the immigration field desired
- Project management experience preferred
Benefits
- Fully remote / primarily remote-based work arrangement
- 10 paid sick leave
- 10 U.S. holidays
- 20-25 generous paid time off based on role and tenure
- Medical insurance starting at $163/month
- Dental insurance starting at $6.50/month
- Vision insurance starting at $5/month
- Flexible spending accounts for healthcare, dependent care, and commuter expenses
- 403(b) retirement savings plan with employer match and immediate vesting
- Non-elective employer contribution based on age and years of service, with 3-year vesting
- Disability and life insurance
- Employee Assistance Program (EAP) offering confidential counseling and support services for employees and their families
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