Note: The job is a remote job and is open to candidates in USA. GovCIO is hiring a Deputy Program Manager to lead program management, data, and reporting activities supporting DHS Immigration and Customs Enforcement. The role guides a geographically dispersed team and government stakeholders on processes, analytics, case management, strategic planning, customer engagement, and program delivery.
Responsibilities
- Assist in the establishment of processes and practices to streamline reporting and data needs across all ICE Areas of Responsibility (AORs)
- Provide thought leadership on paths for innovation and automation for project team deliverables as well as field communication with HQ
- Provide guidance to individual delivery team personnel executing on both daily/weekly requirements as well as ad-hoc quick turnaround tasks
- Lead customer engagement to discuss needs, issues, and challenges faced by the clients and pathways to resolution
- Lead support to cross-discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules
- Review project deliverables, including artifacts to ensure adherence to team compliance and quality standards
- Develop, gather and disseminate information and documentation among both business and technical customers in support of the overall program
- Establish effective project communication plans and ensure their execution
- Work with all team members to analyze changes in requirements and recommend the most expedient solutions in a timely manner
- Leverage advanced writing skills to translate complicated issues from multiple information sources into a clear point of view to create a compelling, concise, and well-written narrative
- Leverage excellent presentation development skills to prepare meeting agendas and synthesize complex information into succinct visualizations using tools such as PowerPoint
Skills
- Bachelor's Degree(or commensurate experience)
- 12+ years of experience work in dynamic customer delivery environments (2 years of experience may be removed for a masters degree)
- Direct experience in a Law enforcement specific environment
- Experience working with ICE specific data and processes
- Ability to attain and maintain DHS clearance (ship required)
- Direct experience management a program team of more than 20 personnel in multiple on-site work locations
- Excellent written and oral communication skills
- Strong understanding in project management and data analysis
- Strong analytical, problem-solving, and organizational abilities
- Ability to lead in an extremely fast-paced environment
- Ability to foster collaborative relationships with other team and external stakeholders
- Be flexible to change direction on a moment's notice while also tracking/executing tasks in progress
- Ability to think "outside of the box" while communicating or dealing with a variety of situations
- Possess clear understanding of the activities, roles, and responsibilities on large scale IT projects
Benefits
- This position will be a fully remote position.
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