Note: The job is a remote job and is open to candidates in USA. Tines powers important workflows through an intelligent workflow platform that combines AI, automation, integrations, and human ingenuity. The Deal Desk Analyst will manage day-to-day deal operations by processing quotes, order forms, approvals, and amendments while supporting sales teams and maintaining accurate Salesforce data. The role also partners cross-functionally and helps improve CPQ tooling and workflows.
Responsibilities
- Create and manage quotes, order forms, and amendments in CPQ accurately and within SLA
- Drive deals through the approval matrix, tracking status and looping in the right approvers to keep cycle times low
- Be the first point of contact for day to day pricing, packaging, and process questions, responding with a service mindset and advising on alternate contract options to drive deal closure
- Maintain deal hygiene and accurate opportunity and quote data in Salesforce
- Help manage order processing and prioritize effectively during periods of high volume, with schedule flexibility at month and quarter end
- Identify complex or non standard deals early and hand them off cleanly to the senior deal desk
- Partner with Legal, Finance, and Sales to facilitate, process, and execute standard and non-standard deals
- Help support and improve our CPQ tool, DealHub, and the associated workflows
Skills
- * 3–4 years in deal desk, sales operations, or order management within B2B SaaS
- * Familiarity with CPQ and quote to cash processes (Salesforce, DealHub, or similar)
- * Detail oriented, organized, and responsive; comfortable with high transaction volume and period end pressure
- * Strong stakeholder service mindset and clear, well structured communication
- * Understanding of SaaS business models, subscription based pricing, and revenue recognition principles
- * Not fazed by ambiguity or uncertainty, and comfortable working in a dynamic, hyper growth environment
- * A clear and thoughtful communicator when discussing and sharing sensitive data with a range of business functions
- + Strong MS Excel/Google Sheets skills (required)
- ***\*This is a remote position that must be based in the Pacific time zone.\****
- *Applicants for this opportunity must be authorized to work for any employer in the U.S
- Our ideal candidate is highly detail oriented, numerically literate, and very comfortable with spreadsheets
- They are organized and diligent, and an excellent communicator — both verbally and in writing — as you'll be working with a wide array of teams and levels of seniority
- Finally, this is a start up, so ideally you're excited by the prospect of building something from the ground up alongside others who are equally energized by the opportunity
Benefits
- 10% target bonus
- Remote position that must be based in the Pacific time zone
Company Overview