Note: The job is a remote job and is open to candidates in USA. Quantum Metric is a digital analytics company that helps organizations understand and optimize customer digital journeys. The Deal Desk Analyst will support the commercial deal process by providing pricing and quoting assistance, structuring deals, managing Order Forms and customer redlines, and ensuring accurate Salesforce opportunity closure. The role partners closely with Sales, Customer Success, Finance, and Legal while driving process improvements and scalability initiatives.
Responsibilities
- Develop a deep understanding of Quantum's product packaging, pricing models, and commercial policies to provide deal structuring and quoting support to Sales and Customer Success
- Draft, review, and manage standard and complex, non-standard Order Forms, serving as the primary Deal Desk contact for Sales, Legal, Finance, and Customer Success throughout the deal cycle
- Review customer redlines to Order Forms, identify potential impacts to deal structure, revenue recognition, and business policies, and guide internal stakeholders on appropriate responses and required approvals
- Partner with Sales, Customer Success, Finance, and Legal to structure creative, customer-focused solutions that align with Quantum's commercial and operational policies
- Support opportunity management in Salesforce (SFDC), ensuring opportunities are accurate, complete, and closed in a timely manner
- Proactively identify process improvements and drive initiatives that simplify, standardize, and scale the deal lifecycle
- Collaborate cross-functionally to ensure accurate guidance, clear communication, and a consistent customer experience throughout the quoting and contracting process
- Contribute to Deal Desk scalability through special projects, including automation initiatives, playbook development for non-standard deal structures, dashboards, sales analytics, and performance reporting
Skills
- • Must be located in Eastern or Central Time Zone
- • 2+ years of experience in Deal Desk or a similar commercial operations role, including experience structuring and quoting complex SaaS transactions
- • Experience with Salesforce (SFDC) and a CPQ platform (DealHub preferred)
- • Familiarity with MSAs, Order Forms, and customer contract redlines, including the ability to identify commercial issues, propose acceptable alternatives, and coordinate responses with Legal and cross-functional stakeholders
- • Ability to understand business objectives and translate them into practical, scalable commercial solutions
- • Strong analytical, problem-solving, and organizational skills with exceptional attention to detail
- • Ability to manage multiple priorities, work independently, and own transactions from quote through execution
- • Excellent interpersonal, verbal, and written communication skills, with the ability to collaborate effectively across cross-functional teams
- • Customer-focused mindset with a commitment to delivering high-quality internal support and service
- • Self-starter with a high degree of initiative, curiosity, and accountability
Benefits
- Bonus eligible
- Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company)
- FSA, DCFSA, and HSA accounts
- Employee Assistance Programs (EAP)
- Telehealth options
- Voluntary Life & AD&D, STD, LTD, Critical Illness and Accident
- Wellness Perks - discounts on a top-rated fitness app and Healthy Rewards program
- Discounts on Pet Insurance
- 401k (with employer match) and Options / Equity
- 13 company holidays
- Unlimited Paid Time Off
- Sick leave
- Parental/Adoption Leave
- Flexible work environment
- Promotional opportunities
- Rewards and recognition programs
- Robust onboarding and training program
- One-time stipend for work-at-home employees
- Monthly business expense stipend
- Flexible work environments
- Employee Discount Program (Perks at Work)
- Employee Referral Program
- Lead Referral Program
- MacBook and awesome swag delivered to your door
- RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)
- Coaching and training programs designed to accelerate your career
- Regular company-wide events, seasonal challenges, and Quantum Metric sponsored local outings
- Employee Resource Groups
- Encouraging and collaborative culture
Company Overview