Note: The job is a remote job and is open to candidates in USA. World Wide Technology is a global technology solutions provider delivering digital transformation and technology solutions. The Deal Configuration Analyst supports the development, integration, testing, and production operation of custom applications and third-party systems used in pre-sales, engineering, scoping, and quoting. The role collaborates with stakeholders, product owners, architects, and IT teams to manage product areas, resolve issues, and improve business processes.
Responsibilities
- Applying and starting to lead and promote WWT Core Values and best practices
- Serve as the subject matter expert for the product areas and platforms you support, owning them from requirements through production
- Stakeholder partnership mindset - builds trust by treating stakeholders as collaborators
- Adapt quickly as priorities shift - supporting different product areas or teams over time is a defining feature of this role
- Own your product board - know what is in flight, what is coming, and why it matters
- Support end-to-end testing of features and releases, including production validation on release days
- Manage and triage ServiceNow tickets for your product areas with urgency and a customer service mindset
- Create and maintain clear documentation for product releases - processes, enhancements, and system changes
- Identify gaps, propose improvements, and proactively surface opportunities before they become problems
- Participate in the design, development, and testing of software utilizing both custom-developed and third-party tools
- Debug production issues, contribute to root cause analysis, and support your team on release days
- Use AI tools as part of your workflow and follow Agile methodologies throughout
Skills
- 3+ years of business analyst or experience in a related field
- Demonstrated experience in Agile software development environments
- Strong analytical, critical thinking, and problem-solving abilities
- Experience in testing, QA, and root cause analysis of issues
- Comfortable working across different platforms: websites, mobile apps, backend APIs, and SQL
- Excellent written and verbal communication skills, with the ability to present to Stakeholders and facilitate working sessions
- Customer-focused mindset
- Ability to build effective stakeholder partnerships
- Data-literate - able to pull, analyze, and communicate metrics and usage data to support decisions
- Familiarity with project and work management tools such as Shortcut, Jira, or similar
- Experience with ServiceNow or comparable ticket management systems
- This position requires permanent U.S. work authorization. Candidates requiring current or future visa sponsorship, including those on OPT, CPT or H1/H4, are not eligible for this role
- Preferred locations: MO
Benefits
- Health (Medical & Prescription), Dental, and Vision Care for all full-time employees
- Onsite Health Centers (MO & IL)
- Employee Assistance Program
- Wellness program
- Profit Sharing
- 401k Plan with Company Matching
- Life and Disability Insurance
- Flexible Spending Accounts
- Tuition Reimbursement
- PTO & Holidays
- Parental Leave
- Medical Leave
- Military Leave
- Bereavement
- Day of Caring
- Family Planning Benefits
- Nursing Mothers Benefits
- Voluntary Legal
- Voluntary Supplemental Accident/Illness/Hospital
- Voluntary ID Theft
- Pet Insurance
- Employee Discount Program
- Remote work arrangement
Company Overview