Note: The job is a remote job and is open to candidates in USA. Infinite Computer Solutions is seeking a Datacenter Administrator to support operations in a 24x7x365 high-availability data center environment. The role is responsible for administering, monitoring, and troubleshooting IT hardware, supporting projects, maintaining operational documentation and records, and using ticketing and DCIM platforms to manage infrastructure and data center operations.
Responsibilities
- Ability to collaborate with internal groups and business units to meet data center support requirements and deliver business value
- Support small to medium-sized projects, follow project implementation plans, communicate and coordinate with internal and external resources as needed
- Perform routine production and non-production administration, monitoring, and troubleshooting of IT hardware
- Understand technical documentation for infrastructure solutions, policies, standards, and operating procedures
- Be familiar with current and planned architectural documentation
- Strong administrative and organizational skills with the ability to maintain accurate records, inventories, project documentation, and operational reporting
- Experience utilizing enterprise ticketing systems such as ServiceNow , or similar incident, request, change management, and workflow tracking platforms
- Ability to communicate effectively through written instructions, technical documentation, standard operating procedures (SOPs), methods of procedure (MOPs), and process updates
- Strong critical thinking, analytical, and problem-solving skills with the ability to identify issues, evaluate solutions, and make sound operational decisions in a production data center environment
- Hands-on experience utilizing a Data Center Infrastructure Management (DCIM) platform for asset management, capacity planning, rack management, power monitoring, inventory tracking, and operational reporting
- Experience with SunBird dcTrac or a comparable DCIM solution preferred
Skills
- Familiarity with a 24x7x365 high-availability data center
- Previous experience with team SharePoint sites
- Familiarity with ITIL V3 and Change Management principles
- Ability to collaborate with internal groups and business units to meet data center support requirements and deliver business value
- Strong administrative and organizational skills with the ability to maintain accurate records, inventories, project documentation, and operational reporting
- Experience utilizing enterprise ticketing systems such as ServiceNow , or similar incident, request, change management, and workflow tracking platforms
- Ability to communicate effectively through written instructions, technical documentation, standard operating procedures (SOPs), methods of procedure (MOPs), and process updates
- Strong critical thinking, analytical, and problem-solving skills with the ability to identify issues, evaluate solutions, and make sound operational decisions in a production data center environment
- Hands-on experience utilizing a Data Center Infrastructure Management (DCIM) platform for asset management, capacity planning, rack management, power monitoring, inventory tracking, and operational reporting
- Experience with SunBird dcTrac or a comparable DCIM solution preferred
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