Note: The job is a remote job and is open to candidates in USA. ScolerTec Inc is seeking Data Incident & Problem Management Analysts to support enterprise data and cloud-platform operations. The role manages incident triage, escalation, root-cause analysis, recurring problem resolution, operational reporting, runbook improvements, and coordination across technical and business teams.
Responsibilities
- Manage and support incidents affecting data platforms, pipelines, applications, integrations, and related cloud services
- Perform incident triage, escalation, coordination, and status communication through resolution
- Lead or support root-cause analysis for major or recurring incidents
- Identify recurring problems and drive permanent corrective actions
- Maintain known-error records, runbooks, operational procedures, and incident documentation
- Track incident and problem-management metrics such as MTTR, recurrence rates, SLA performance, and resolution trends
- Analyze logs, system behavior, data issues, and operational patterns to identify root causes
- Work with engineering, cloud, database, security, QA, and business teams during incident resolution
- Support problem reviews and post-incident reviews with clear corrective and preventive actions
- Assist with operational readiness, continuity, disaster recovery, and failover activities
- Support vulnerability, compliance, and security-related issue tracking where incidents overlap with regulated data environments
- Maintain audit-ready documentation and operational evidence
- Support Agile delivery teams using Jira, Confluence, or similar tools
Skills
- 5+ years of experience in incident management, problem management, IT operations, data operations, or enterprise technical support
- Strong understanding of incident lifecycle, escalation, root-cause analysis, and problem-management practices
- Experience supporting enterprise data, cloud, application, or analytics environments
- Experience with AWS or comparable cloud platforms
- Experience analyzing production issues using logs, monitoring, alerts, and operational data
- Experience with ITIL practices, Jira, incident tracking, and operational documentation
- Strong analytical and troubleshooting skills
- Ability to coordinate technical teams during high-priority incidents
- Experience developing runbooks, RCA documentation, corrective actions, and operational metrics
- Familiarity with SQL, data pipelines, data quality, or cloud-data platforms
- Experience with Databricks or similar modern data platforms
- Federal, public-sector, regulated-industry, security, or compliance experience
- ITIL Foundation
- AWS certification
- Security+
- SAFe or Agile certification
Benefits
- Fully remote
Company Overview
Company H1B Sponsorship