Note: The job is a remote job and is open to candidates in USA. Guardian Life is seeking a Data Exchange Analyst II to provide triage and support to internal and external partners. This role focuses on developing, reviewing, and maintaining workflows and procedures related to EDI functions while collaborating with technical and business teams.
Responsibilities
- Design and maintain robust and effective internal workflows
- Provide day-to-day support to our front line of EDI Business Process Analysts
- Assists other team members when necessary to meet established deadlines and customer expectations
- Coordinate validation of requirements with third-party administrators
- Support third-party administrators, external customers, and internal processing areas by trouble shooting data and processing issues
- Coordinate and develop implementation strategy with third-party administrators for different EDI/API connection types (Plan Level, EOI, Member Eligibility)
- Act as a liaison between the business community and IT
- Supply third-party administrators and/or plan holders plan and data specific requirements based upon Guardian’s internal systems and standards
- Work with third-party administrators to understand their abilities to pass us data and provide solutions to situations/formats outside of Guardian’s standards
- Respond to internal and external inquiries regarding connection(s)
- Service customers to meet their needs. Involves receiving and returning calls in a timely manner and responding promptly to e-mails from both internal and external customers
- Handle complex calls requiring research and explanations
- Attend relevant training, job sharing, mentoring and establishing personal networks
- Report system related problems
- Actively participate in team meetings
Skills
- A history of identifying and resolving procedural gaps within complicated multi-step workflows
- Experience working with Benefit Administration platforms is a plus: Employee Navigator, Workday, Plansource, ADP, Hello Flock, Rippling, Paylocity, etc
- Strong ability to manipulate data files to create output in various formats: 834, CSV
- Exhibited flexibility in handling multiple tasks, responding rapidly to changing priorities and working within tight deadlines
- Experience working with API connections (HTTP, REST, Web API, etc.)
- Excellent communication skills, both oral and written
- Demonstrated analytical skills
- Ability to function in a team environment and build strong working relationships
- Experience working in insurance industry preferred
- College degree preferred
Benefits
- Annual, sales, or other incentive compensation
- Support and flexibility to achieve professional and personal goals
- Skill-building
- Leadership development
- Philanthropic opportunities
- Explore our company benefits at [www.guardianlife.com/careers/corporate/benefits](http://www.guardianlife.com/careers/corporate/benefits)
- Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.
Company Overview