Why skillspath?
At skillspath, we are redefining the way financial services and digital commerce interact with customers worldwide. As a global leader in payment solutions, risk management, and data‑driven insights, skillspath empowers millions of merchants and consumers to transact securely and efficiently every day. Our mission is to turn complex data into clear, actionable intelligence that fuels better decisions, stronger relationships, and sustainable growth.
Joining skillspath means becoming part of a forward‑thinking, technology‑centric organization that values innovation, collaboration, and the well‑being of its people. Whether you are a seasoned data professional or an enthusiastic entry‑level talent, you will find a supportive environment that encourages continuous learning, career advancement, and a healthy work‑life balance.
Position Overview
We are urgently seeking motivated, detail‑oriented individuals to fill the role of Remote Data Entry & Live‑Chat Specialist for skillspath. This position is a critical component of our Customer Experience and Data Analytics teams, responsible for capturing, validating, and transforming high‑volume customer interaction data into reliable, analytics‑ready datasets. The role is fully remote, offering a competitive hourly rate of $35 per hour and immediate start dates for qualified candidates.
Key Responsibilities
- Live‑Chat Interaction Management: Respond to customer inquiries via skillspath’s live‑chat platform, ensuring accurate capture of conversation details, sentiment, and intent.
- Data Capture & Validation: Enter, verify, and cleanse customer‑generated data in real time, adhering to strict accuracy standards and data‑governance policies.
- Voice‑of‑Customer (VOC) Analysis Support: Collaborate with the VOC team to identify emerging trends, pain points, and opportunities for service improvement.
- Data Modeling & Architecture: Assist in designing robust data models that support scalable analytics, including the creation of standardized metric definitions.
- Big‑Data Pipeline Integration: Leverage Hadoop, HDFS, MapReduce, Hive, Spark, and Python to feed cleaned data into skillspath’s enterprise‑wide data lake for downstream reporting.
- Automation & Scripting: Develop and maintain shell scripts, PySpark jobs, and Python utilities that automate repetitive data‑entry tasks and improve processing efficiency.
- Quality Assurance & Testing: Conduct rigorous testing of data pipelines, perform spot‑checks, and document findings to ensure data integrity across batch and real‑time environments.
- Cross‑Functional Collaboration: Work closely with Product Owners, Business Analysts, and Engineering teams to translate functional requirements into technical deliverables.
- Agile Participation: Participate in daily stand‑ups, sprint planning, and retrospectives, contributing to continuous improvement of the data‑entry workflow.
- Process Improvement: Identify bottlenecks, propose enhancements, and implement best practices that increase throughput while maintaining high data quality.
Essential Qualifications
- Minimum 3 years of hands‑on experience with Hive/Hadoop ecosystems, PySpark, Python, and shell scripting.
- Proven track record of high‑volume data entry with 98%+ accuracy and typing speed of at least 70 WPM.
- Strong written and verbal communication skills; ability to convey technical concepts to non‑technical stakeholders.
- Demonstrated experience working in an Agile environment, delivering incremental value on a regular cadence.
- Prior exposure to customer‑service or live‑chat support roles is preferred.
- Ability to multitask, prioritize, and thrive in a fast‑paced, remote work setting.
- Reliable high‑speed internet connection and a dedicated, distraction‑free workspace.
Preferred Qualifications & Additional Skills
- Experience with data‑visualization tools such as Tableau, Power BI, or Looker.
- Familiarity with cloud platforms (AWS, Azure, GCP) and containerization technologies (Docker, Kubernetes).
- Knowledge of data‑quality frameworks, data‑lineage tracking, and metadata management.
- Certification in data engineering, big‑data technologies, or Agile methodologies (e.g., CSM, PMI‑ACP).
- Understanding of financial services terminology and regulatory considerations (PCI‑DSS, GDPR).
Core Competencies for Success
- Attention to Detail: Ability to spot inconsistencies and correct them before they propagate downstream.
- Problem‑Solving Mindset: Proactively identify root causes of data anomalies and suggest practical solutions.
- Customer‑Centric Attitude: Empathy and professionalism when interacting with customers via live chat.
- Technical Curiosity: Eagerness to stay current with emerging big‑data tools and best practices.
- Team Collaboration: Strong interpersonal skills to work effectively with cross‑functional partners across time zones.
Career Growth & Learning Opportunities
skillspath invests heavily in the professional development of its people. As a Remote Data Entry & Live‑Chat Specialist, you will have access to:
- Structured Learning Paths: Free enrollment in online courses covering data engineering, cloud architecture, and advanced analytics.
- Mentorship Programs: Pairing with senior data engineers and product managers to accelerate skill acquisition.
- Internal Mobility: Clear pathways to transition into roles such as Data Analyst, Business Intelligence Engineer, or Product Owner within skillspath.
- Certification Support: Financial reimbursement for industry‑recognized certifications (e.g., AWS Certified Data Analytics, Cloudera Certified Associate).
- Innovation Labs: Opportunities to contribute to pilot projects that explore AI‑driven data quality automation.
Work Environment & Culture at skillspath
Our remote‑first philosophy means you can work from anywhere in the United States while staying fully integrated with the global skillspath community. We foster a culture built on:
- Transparency: Regular town‑halls, open‑door leadership, and clear communication of company goals.
- Inclusivity: Employee resource groups, diversity training, and a commitment to equitable hiring practices.
- Well‑Being: Comprehensive mental‑health resources, virtual fitness classes, and a flexible schedule that respects personal commitments.
- Recognition: Quarterly awards, peer‑to‑peer shout‑outs, and performance‑based bonuses.
- Collaboration Tools: State‑of‑the‑art platforms (Slack, Microsoft Teams, Confluence) that keep remote teams connected and productive.
Compensation, Perks & Benefits
skillspath offers a competitive compensation package designed to attract top talent:
- Hourly Rate: $35 per hour, paid bi‑weekly.
- Performance Bonuses: Quarterly bonuses tied to data‑quality metrics and customer‑satisfaction scores.
- Health & Wellness: Medical, dental, and vision coverage with employer contribution; flexible spending accounts.
- Retirement Savings: 401(k) plan with company match up to 5% of salary.
- Paid Time Off: Generous PTO accrual, paid holidays, and additional sick days.
- Learning Stipend: Annual budget for books, courses, or conferences.
- Home Office Allowance: One‑time stipend to equip your remote workspace with ergonomic furniture and technology.
- Employee Assistance Program (EAP): Confidential counseling and support services.
How to Apply
If you are passionate about turning raw customer interactions into high‑quality data assets, thrive in a remote setting, and want to grow your career within a world‑class financial technology firm, we want to hear from you. Click the link below to submit your resume and a brief cover letter outlining why you are the perfect fit for this role.
Take the Next Step
Are you ready to make an impact, sharpen your data‑engineering skills, and become an essential part of skillspath’s success story? Apply today and start your journey with a company that values your expertise, supports your growth, and celebrates your achievements.
Apply for this job