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About workpinnacle
workpinnacle is a global leader in aviation services, connecting millions of passengers to destinations across the world every day. Our mission is to deliver safe, reliable, and innovative travel experiences while fostering a culture of inclusion, continuous learning, and employee empowerment. As a technology‑driven organization, we invest heavily in modernizing our IT landscape, embracing cloud‑first strategies, and building resilient infrastructure that supports both our operational needs and the future of digital travel.
Why This Role Is a Perfect Fit for You
Do you thrive on solving complex technical puzzles, love working with both on‑premises and cloud environments, and enjoy collaborating with a diverse team of engineers, developers, and business stakeholders? At workpinnacle, you will be part of the Data Innovation Group within the broader Data Innovation Division, playing a pivotal role in ensuring our critical systems run smoothly, securely, and efficiently. This position offers a unique blend of hands‑on technical work, strategic problem‑solving, and the chance to influence the next generation of aviation technology.
Key Responsibilities
- Infrastructure Management: Design, implement, and maintain hybrid (on‑premises + cloud) infrastructure solutions aligned with architectural roadmaps.
- Server Load Balancing & Scaling: Apply best practices for load balancing, web‑application server clustering, and auto‑scaling to guarantee high availability.
- Middleware Troubleshooting: Diagnose and resolve middleware issues across development, testing, and production environments.
- Data‑Center Operations: Proactively monitor and maintain local and remote data‑center equipment, including UPS, HVAC, power distribution, and physical security systems.
- Collaboration & Knowledge Sharing: Foster a culture of collaboration by mentoring junior engineers, leading technical discussions, and documenting solutions.
- Technology Watch: Stay current with emerging infrastructure technologies, recommend improvements, and drive adoption of industry‑leading practices.
- Incident Management: Own communication and escalation processes, providing timely updates to stakeholders during incidents and post‑mortem analysis.
- Windows Active Directory & DNS Administration: Manage and maintain AD, DNS, and Group Policy objects to support enterprise authentication and authorization.
- On‑Call Rotation: Participate in a mandatory rotating schedule to provide after‑hours support for critical systems.
Essential Qualifications
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related technical discipline.
- Minimum of 3 years of experience as a systems engineer, infrastructure engineer, or similar role.
- Hands‑on experience with Linux (RHEL/CentOS 7/8) and Windows Server (2012/2016) environments.
- Proficiency in Infrastructure‑as‑Code tools such as Terraform, PowerShell, and Python.
- Demonstrated ability to design solutions that address both current and future business requirements.
- Strong analytical skills with a proven track record of troubleshooting complex technical problems.
Preferred Qualifications
- Master’s degree in a relevant technical field.
- 5+ years of experience in a senior infrastructure or cloud‑engineering capacity.
- Experience with cloud platforms (Microsoft Azure, AWS, IBM Cloud) and cloud‑native application deployment.
- Familiarity with DevOps toolchains (CI/CD pipelines, GitHub, Artifactory, Jenkins).
- Containerization expertise using Docker, Kubernetes, or Cloud Foundry.
- Knowledge of monitoring solutions such as Dynatrace, LogDNA, or Sysdig.
Core Skills & Competencies
- Strategic Thinking: Ability to anticipate business needs and design flexible, scalable infrastructure solutions.
- Technical Depth: Deep understanding of server architecture, networking, storage, and virtualization technologies.
- Problem Solving: Proven capability to dissect complex issues, develop work‑arounds, and implement long‑term fixes.
- Continuous Learning: A strong desire to stay ahead of technology trends and acquire new certifications.
- Collaboration: Excellent communication skills, capable of working cross‑functionally with developers, product owners, and senior leadership.
- Adaptability: Comfortable operating in a fast‑paced environment with shifting priorities and evolving requirements.
Career Growth & Learning Opportunities
At workpinnacle, your professional development is a top priority. You will have access to:
- Mentorship programs pairing you with senior architects and technology leaders.
- Tuition reimbursement for industry‑recognized certifications (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Administrator).
- Internal training labs focused on emerging technologies such as edge computing, AI‑driven operations, and advanced cybersecurity.
- Opportunities to lead high‑visibility projects that directly impact global flight operations.
- A clear career ladder from Engineer to Senior Engineer, Lead Architect, and eventually Director of Infrastructure Services.
Work Environment & Culture at workpinnacle
Our workforce is built on the pillars of respect, diversity, and inclusion. Whether you are working from our Dallas hub or remotely, you will experience:
- A collaborative, team‑first atmosphere where ideas are welcomed and celebrated.
- Flexible work arrangements that support work‑life balance, including remote‑work options and a standard 8‑hour workday.
- Regular virtual town halls, employee resource groups, and community outreach initiatives.
- State‑of‑the‑art tools and platforms that empower you to innovate without unnecessary constraints.
Compensation, Perks & Benefits
workpinnacle offers a competitive hourly rate of $28, complemented by a comprehensive benefits package designed to support your health, financial security, and overall well‑being:
- Medical, Dental, Vision: Full coverage from day one, with options for tele‑medicine and flexible spending accounts.
- 401(k) Matching: Company contributions after one year of service, helping you build a robust retirement nest egg.
- Wellness Programs: Access to mental‑health resources, fitness subsidies, and employee assistance programs.
- Paid Time Off & Holidays: Generous vacation accruals, paid holidays, and additional leave for personal milestones.
- Employee Discounts: Reduced rates on travel, hotels, car rentals, and pet insurance.
- Learning Stipends: Annual budget for conferences, workshops, and online courses.
How to Apply
If you are ready to contribute to the world’s largest airline while advancing your technical career, we invite you to submit your application today. Join workpinnacle and become part of a team that values innovation, integrity, and the relentless pursuit of excellence.
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