Note: The job is a remote job and is open to candidates in USA. GigFinder.ai is seeking a Data and Performance Analyst for its Quality Assurance/Performance Improvement department. The role monitors performance indicators, validates and analyzes data from multiple sources, develops reports and dashboards, and provides recommendations to improve service delivery and quality outcomes.
Responsibilities
- Monitor agency key performance indicators, performance targets, contractual requirements, and quality-of-care measures
- Collect, aggregate, organize, and analyze administrative, operational, clinical, financial, and service-delivery data
- Conduct routine data validation activities to ensure information is accurate, complete, consistent, timely, and reliable
- Identify data discrepancies and collaborate with appropriate departments to investigate and resolve data-quality concerns
- Analyze performance trends, patterns, risks, and opportunities for improvement
- Collaborate with the agencys Leadership Team to interpret reporting metrics and translate findings into measurable, actionable steps
- Develop dashboards, scorecards, reports, charts, and other data presentations for leadership, committees, departments, and other stakeholders
- Prepare written summaries of data findings, including significant trends, performance concerns, contributing factors, and recommendations
- Use data to identify gaps, disparities, or inequities in access to care, service delivery, outcomes, and quality of care
- Support the development, implementation, and monitoring of performance improvement plans and corrective actions
- Evaluate the effectiveness of improvement initiatives by monitoring progress and comparing results against established benchmarks and targets
- Integrate data from electronic health records, surveys, incident reports, utilization reviews, case record reviews, financial systems, and other agency data sources
- Assist departments with establishing meaningful performance indicators, data-collection processes, and reporting schedules
- Maintain documentation related to data definitions, calculation methods, reporting requirements, and data-validation procedures
- Present data findings clearly to both technical and nontechnical audiences
- Support regulatory, contractual, accreditation, and internal quality-reporting requirements
- Protect the confidentiality and security of agency, employee, and client information in accordance with HIPAA, agency policies, and applicable laws and regulations
- Participate in quality improvement committees, leadership meetings, and other meetings as assigned
- Complete reports and assigned projects accurately and within established deadlines
- Perform other duties as assigned
- Produce accurate, complete, and timely reports
- Maintain reliable data-validation and reporting processes
- Clearly communicate significant findings and performance concerns
- Provide practical recommendations supported by data
- Assist departments in developing measurable improvement strategies
- Monitor whether corrective actions and performance improvement initiatives achieve their intended outcomes
- Demonstrate compliance with agency policies, confidentiality requirements, and professional standards
Skills
- Bachelors degree in data analytics, healthcare administration, public health, business administration, social sciences, quality management, or a related field
- At least two years of experience in data analysis, quality assurance, performance improvement, healthcare operations, or a related area
- Experience collecting, validating, analyzing, and reporting data
- Proficiency with Microsoft Excel and other reporting or data-visualization tools
- Ability to interpret quantitative and qualitative data and communicate findings clearly
- Strong analytical, organizational, critical-thinking, and problem-solving skills
- Ability to manage multiple priorities and meet established deadlines
- Ability to collaborate effectively with leadership, clinical staff, administrative staff, and other stakeholders
- Ability to maintain confidentiality and exercise sound professional judgment
- Experience working in a behavioral health, human services, healthcare, or nonprofit organization
- Knowledge of performance measurement, continuous quality improvement, and program evaluation
- Experience working with electronic health record systems and healthcare-related data
- Knowledge of or experience using Credible Behavioral Health Software and Greenspace Mental Health
- Knowledge of CARF accreditation standards and applicable federal, state, contractual, and regulatory requirements
- Familiarity with health equity, disparities analysis, and outcome measurement
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