Note: The job is a remote job and is open to candidates in USA. JLL provides real estate services, advisory, and technology solutions for its clients. The Data Analytics Technical Director leads the Data Analytics team and manages databases, reporting systems, data quality, and process improvements for the Real Estate Due Diligence Asset Services platform. The role also supports client strategy, business development, training, and asset management initiatives.
Responsibilities
- Responsible for overseeing operations activities related to JREDD platform data management
- Drives implementation and continuous improvement to ensure best in class deployment and on-account performance related to the delivery of our Asset Services solutions
- Set client’s strategic direction relative to Asset Services data requirements and objectives
- Anticipates and leads issue resolution
- Assists leadership team in the selection of action plans that best meets business objectives
- Supports new business development and actively pursues new client growth opportunities
- Develops use cases and works with Knowledge Management to build a library
- Drives a culture of creative innovation
- Estimated 25% travel
- Works under general direction of the JREDD Management platform to create and deploy visual reporting mechanisms to communicate progress on strategic reliability initiatives by all stakeholders on accounts and with external partners
- Identifies and creates standardized metrics for leadership to gauge the health of reliability and asset management efforts
- Provides system training and develops training documentation for end users of the various JREDD Asset Services systems
- Troubleshoots issues reported by end users and assists to resolve any difficulties encountered
- Creates guides, SOPs, and manuals, as required
- Assists platform engineers, account personnel, and external clients with daily workflow enhancements and changes
- Reviews metrics for process consistency and develops solutions and provides recommendations to leadership for process improvements
- Manages vendor relationships for SaaS products used by the platform
- Supports JLL operational compliance program and follows company safety and health guidelines and other company policies
- Assists with the methods to gather asset data and perform asset validation
- Assists the Facility Condition Assessment team with connecting asset data in CMMS platforms with associated data in FCA systems
- Assists the Regulatory Compliance Assessment team with the development of custom client-facing project tracking dashboards
- Brainstorms and implements improvements to the process, including engineering controls to enhance data quality
- Actively embraces AI solutions to scale throughput and project deliverables while ensuring data accuracy, actionable outputs, and accountability
- Performs regular quality checks on data in the system and provides real time feedback to front line employees to improve the quality and consistency of the data collected
- Works with leadership to streamline the entire process, from data collection to upload into the clients’ Computerized Maintenance Management System (CMMS), Facility Condition Assessment platform, Regulatory Compliance Assessment platform, and other systems as required
- Consults with potential clients to identify and shape Asset Services opportunities
- Scopes opportunities, including data requirements, deliverables, and timelines
- Negotiates and drafts proposals for new and expanded client engagements
- Manages opportunity revenue and tracks progress against forecasted targets
- Ensures profitability of the team through pricing and project management
- Forecasts resource needs to support new business opportunities and account growth
- Performs other work as assigned:
Skills
- BS in a technical discipline required
- 10 years' experience in data management
- Strong SQL and data visualization project skills
- Proven ability to construct, perform, and oversee data analysis activities
- Proven ability to read, comprehend and apply information from technical manuals and other reference materials
- Strong interpersonal skills
- Ability to communicate well in both oral and written reports
- Experience in business analysis, asset management and risk analysis
- Ability to make informed recommendations in situations where data sets may be incomplete
- Exceptional organizational skills and ability to multi-task to align team efforts with platform standards to drive the successful delivery of client expectations
- Ability to balance multiple stakeholder requirements
- Ability to interpret how the organizational goals and strategy translate into service or departmental activity
- Strong analytical software skills and ability to manipulate large amounts of data accurately using different formats
- Ability to recognize opportunities for process improvements and drive implementation
- Ability to engage with client/team stakeholders at the senior level
- Ability to distill large/complex challenges in a clear and concise manner
- Ability to work with the team to get the job done
- Strong interpersonal skills and collaborative approach – “One Family, One JLL”
- Energize others by showing passion and commitment
- Self-aware; actively seeks, shares, and actions feedback on own performance and of team
- Advocates self-development
- A self-starter with flexible and open-minded approach to working and drive to go “Beyond”
- Experience driving and deploying large scaling initiatives and programs across varied people, assets, and geographies
- Quickly identify, respond to and resolve issues
- Demonstrated skills in influencing key stakeholders and client relationship management
- Solid problem-solving skills and ability to focus both strategically and tactically to achieve firm and client business goals
- Systematic approach to work with high attention to detail
- Ability to work without direct supervision
- Embraces change and develops innovative solutions to challenge the “status quo”
- Candidates must be authorized to work in the United States without sponsorship
- Engineering or Computer Science preferred
- Experience in facilities maintenance, asset management, or reliability centered maintenance preferred
- CMMS, FCA, and/or RCA administration experience preferred
- Certified Reliability Leader is preferred
- Certified Maintenance Reliability Professional is preferred
Benefits
- Remote position
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
Company Overview